A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.
Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.
We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.
A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Job Title: Customer Development ManagerTravel Required?: Travel - 25% of time
Date: Aug 16, 2024
Hybrid
No Relocation Assistance Offered
# 162077 - Auckland, North Island, New Zealand
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.
Job Summary:
Reporting to New Zealand's Country Manager, the Customer Development Manager (CDM) is pivotal in developing sales and business strategies for our key customers in Pet specialty Omnichannel and Online Pure Play. This role has a direct impact on our ambitious sales targets, by securing optimal product placement, and executing promotional strategies with excellence.
Key Responsibilities: Day to day management of customer accounts and customer relationships.Formulate and execute annual business plans for top-tier customers.Own the Customer P&L, including forecasting and planning.Manage Commercial Value Planning (CVP) by allocating commercial investment into the 6Ps activities.Partner with customers and internal teams to deliver impactful joint business plan (JBP) initiatives.Track and report market share & category performance for your customers.Utilize analytics to drive ROI-focused discussions and strategies.Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans.Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.Manage and coach a Customer Development Executive and ensure alignment with Hill's goals and values.About you: Bachelor's and/or Master's degree in business, commerce, or related field.3 years+ experience in Customer Management roles and/or shopper marketing experience preferred.Experience in Pet or FMCG is highly regarded.Strong strategic planning and relationship building skills.A confident and clear communicator that can navigate the complexities of different retail environments.Exceptional prioritisation skills and goal-oriented.Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.Strong team player with collaborative skills to meet customer needs and company objectives.Other Fast Facts for Consideration: Work Environment: This role is based in our Auckland office with support for hybrid work arrangements. Regular weekly office attendance is expected.Diversity and Inclusion: Hill's is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities.Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.Application Process: Candidates are invited to submit their resume along with examples of quantifiable achievements.
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