Mo tenei turanga mahi| About this role
High profile, large scale national wide programme
Newly created leadership role
Christchurch location
The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.
'This aims to transform the way New Zealanders travel on public transport, on any mode, anywhere in the country, using card or smart devices, consolidated into one easy payment system.' It is a critical part of achieving New Zealand ambitions for a safer, more sustainable land transport system.
A shared services operation called Transport Ticketing & Payments (TTP) will be established as a business unit and housed within NZTA to facilitate or provide the functional requirements and capability for the successful delivery of the NTS. The shared services function will work in collaboration with its partners (PTAs, NZTA, ticketing provider, financial service providers) to manage the operation of the ticketing services. NZTA will be responsible for managing the day-to-day operation of the NTS, contract relationships, assurance, and overseeing the running of the service through TTP, ensuring the needs of stakeholders are met and outcomes are achieved.
Te Whiwhinga mahi | The opportunity
This role will primarily be responsible for the successful operation of TTP Service Delivery for, initially, the Christchurch region where the first rollout of the TTP operation will be delivered. This is a critical client-facing role designed for a relationship centric individual, who will be an advocate for TTP products and services.
The TTP Customer Delivery Manager oversees the key Service Management functions within NTS services that enable the delivery of a high-quality service to the PTA's and end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role,and requires that you establish and manage expectations within the business and drive the aggregated team to achieve those expectations to a high standard.
Ideally, we would prefer that the role is based in Christchurch but will require regular travel to Wellington.
Please click here for the position description.
Ko koe tenei | About you
As well as your leadership attributes, you will need to bring your 'know how':
Knowledge and experience:
Able to demonstrate the ability to undertake the above responsibilities as outlined in the position description
A passion for Service Improvement
Experienced Service Management professional
ITIL Qualified and Expert knowledge of ITIL disciplines
Previous experience as a Team Lead or Manager or demonstrable experience in leading virtual teams
Experience of managing 3rd parties and 3rd party delivered services as an aggregator
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Excellent leadership and people management skills
Excellent written and verbal communication skills
Willingness to support and mentor junior staff
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Excellent organisational skills
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Ko wai matou | About us
At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.
The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.
Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.
Ra Katinga | Applications close:
11 September 2024
For further information, email: ******
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
