Customer Delivery ManagerJob Description: DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.
Due to current growth opportunities, we are looking for an experienced Customer Delivery Manager in our Customer Services Team. You will be responsible for the effective delivery of DXC Oracle services to our strategic clients, and as such will perform all aspects of service delivery management, account management, and project delivery.
Key Responsibilities Establish broad relationships within the client up to C-LevelAttend the client site regularly and contribute to customer's IT strategy as appropriateAttend and contribute to regular service review meetings, CAB/Release meetings and planning sessionsProvide regular reporting and client liaisonEnsure (and report) customer satisfactionManage the delivery of contracted services and ad-hoc consulting servicesEnsure that delivery exceeds client expectations in terms of timeliness, coverage, and qualityEnsure DXC Oracle's revenue and margin targets are achievedBe responsible for the Quality Assurance of all delivered servicesContinually improve and align services to ensure they add genuine valueWork closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customerKey Skills Required Extensive experience in service delivery or account management within enterprise accountsStrong commercial acumen and negotiation experienceStrong understanding and execution of the ITIL concepts and foundationsFamiliarity with technology, including databases or ERP applications, is an advantageProven experience in business relationship management and delivery managementExcellent verbal and written communications skillsStrong networking abilities and relationship management up to C-LevelDemonstrated ability to manage difficult situations, staff and clientsAbility to work within a team environment, providing leadership and guidanceAbility to act as the escalation point for the client and the teamAttention to detail and a constant quality focusSelf-motivated, with the ability to prioritize and multi-taskQualifications Required ITIL V4 Foundation and AdvancedPRINCE2 Foundation and PractitionerAgile/Scrum-master qualificationsIndustry aligned degreeDXC Culture & Benefits DXC Technology is dedicated to 'putting its people first'. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority.
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
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