Auckland, NZ Air New Zealand This job offer is not available in your country. Kia ora!After recently being voted as New Zealand's most attractive employer, Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge.Grow your passion & reach your full potential, with the support of our whanau!About the roleThe purpose of a Customer Contact Optimisation Specialist is to support the smooth running of the Korulink (AWS) platform to meet the needs of end users including Team Leaders, Workforce teams and Consultants.You will actively contribute to the achievement of key results by overseeing and managing call and digital omni-channel contact flow design.This involves working with our digital partners and relevant business partners to ensure an efficient and effective seamless experience.Key Responsibilities :Use analytical and critical thinking skills to identify contact flow improvements to enhance the customer experience and improve efficiency.Maintain contact flow design across all customer channels, ensuring fit for purpose for strategic outcomesIdentify contact trends and opportunities for volume reduction, and solution enhancements to deflect volumeConsider change impacts for end users, ensuring change management meets their needsBe a key relationship holder between the Customer Care Delivery Units and technology vendorsSkills :Solid understanding of contact centre operations, including knowledge of industry best practices, metrics and key performanceAn understanding of contact centre operations, including call routing, IVR systems and customer service best practicesExperience in design, develop and implement solutions to business issues to facilitate improvements in efficiency, functionality, cost efficiency and performance of business systems and processesAbility to prioritize tasks and manage time effectively, especially in a fast-paced environmentUnderstanding and empathizing with the needs and pain points of both the customers and the contact centre agents is essential for making improvementsMandatory Requirements :Minimum 5 years experience within a contact centre environment at a leadership levelMinimum 3 years experience working directly with technical contact centre systems, and telephony systems an advantage.Experience with digital customer support and the variances in work delivery and management.Why Air New Zealand?Unique staff travel benefits - Our people enjoy generous travel discounts on all Air New Zealand flights and can access standby travel on lots of other international airlines.Staff Travel can be shared with friends and family too.Growth and development opportunities - We want everyone to reach their full potential. The way we work means people learn and grow faster while making a greater impact for our customers and people.Health and wellbeing support - We care about the wellbeing of our people and aim to support the mental and physical wellbeing of everyone, no matter whether they're struggling and not at their best, just going ok or thriving.Our Wellbeing Hub is a great source of wellbeing information, tools and resources, and we also have our Employee Assistance Programme (EAP), Peer Support networks and other support offerings for our peopleD&I statement and Maori proverbAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive.Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive.Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and / or are neurodiverse to apply for our roles.If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."Strong technical contact centre knowledge with exposure to ZendeskWork collaboratively with stakeholders office located in Takapuna Start your adventure with ZipJoin our Operations function and support our NZ Customer Work closely with the Customer Experience leadership team to optimise new processes through the tech or all of the desirable attributes below, we'd still love to hear from you. 5. years experience in contact United by our mission, purpose and values. Customer First, Own It, Stronger Together & Change The GameAir New Zealand is continually capturing the world's attention for its great culture, outstanding customer cutting edge.We currently have an opportunity for an Ancillary Revenue Analyst (Revenue Management Specialist In this dynamic role, you will deliver to customer needs and drive revenue growth through the development You will be responsible for supporting the ancillary strategy, provide recommendations for revenue optimisation Commerce or Business Studies preferred, or equivalent experiential backgroundExperience in revenue optimisationYou will do this by championing the voice of the customer and intermediary to drive enhancements to the AIA experience.Key responsibilities include Supporting the delivery and execution of AIA's Customer Experience strategySourcing and using insights into customer and intermediary experiences to further and supporting their embeddedness within the businessEngaging stakeholders in understanding customer For general enquiries only, contactCollaborate with stakeholders across the organisation to explore new possibilities for our product, based on customer feedback Build upon our new customer learning platform, to ensure customers have ready access to the Qualification or experience in Accounting Bookkeeping would be great (but not essential). 90. of your customerProvide feedback and support to the Controls Specialist and Engineering Teams Inspect and supervise major Assist in the optimisation of controls in applications to customer expectations Determine testing requirements Provide feedback and support to the Controls Specialist and Engineering team in New Zealand and AustraliaThe Opportunity Due to internal promotions we are looking for Customer Service Specialists to work with our awesome team and customer base. What you will be doing. Work in our contact centre to assist with a variety of enquiries such as helping We are looking for Experience in a customer service environment, whether that's retail, reception, contactour highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet customer role, you will. Supporting veterinary customers all over the globe with high quality email and phone customer Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self servicehelpYou'll learn to be a support specialist, trainer extraordinaireJob Description The Role Join our client's team as a Server Rack Installation Specialist and play a key As a Server Rack Installation Specialist, you will be responsible for customer relationship management Relationship Management Serve as the primary point of contact for customers and vendors in the region.Build and maintain strong relationships to ensure customer satisfaction.On Site Presence Physically present at customer sites for collection and deliveries.Assist with the unpacking and installation of serverour New Zealand based client.As the Search Manager, you will be responsible for campaign management, optimisation work closely with our internal team, as well as the client to build out future focussed testing and optimisation through paid search excellence Meet or surpass client performance targetsOversee the execution and optimisation If you need any assistance or adjustments, please contact us via. your personal information will beJob Description Are you looking to start or grow your career in customer service? We have entry level, graduate, experienced and senior roles available within the customer service realm Across Auckland, We recruit for a range of Contact Centre roles, at the moment we have all of these roles Customer Support Specialist Sales Development Representative Customer Experience Ambassador Customer Service Administrator New Business Consultant Team Leader Outbound Sales Specialist All locations!#J-18808-Ljbffr
