Leadership opportunity - Be part of a business that wants you to succeed You wont need to know about plumbing - We offer Full Training Get your birthday off paid What can we offer you? Your birthday off paid Medical Insurance Career Progression Continuous Training & Development Leadership programmes Apprenticeship retail programmes Supplier product training Branch BBQ's About Plumbing World Plumbing World is a true New Zealand success story that continues to grow and is owned by real Kiwi plumbers. With 60 years in the industry, Plumbing World Is proud to deliver great service and guidance to creating beautiful and functional spaces across Aotearoa. Our people matter to us, and Plumbing World is devoted to supporting and encouraging our employees to prosper in a diverse and inclusive workforce and we want you to be a part of our kiwi success. Inclusion + Diversity Research shows that some individuals, particularly women and underrepresented groups, are less likely to apply for jobs unless they meet every single criterion. If you don't think your experience perfectly aligns, or you don't tick all the boxes, please don't rule yourself out! Plumbing World is committed to hiring a diverse team and we encourage individuals of all backgrounds and abilities to apply. In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed. The role: Lead the way! | arahi i te huarahi Our Customer Care team in Hamilton are now looking for a candidate who knows what great service and leadership are, this role will be managing the regional Customer Care Hub and lead the Customer Care team ensuring that effective and efficient customer service and sales support is provided at all times. A successful Supervisor deeply understands customer's problems, builds strong relationships with decision-makers and influencers throughout the organisation and effectively identifies ways we can improve our service to our customers. Approximately 30% of your time will be spent on leadership activities and being the point of escalation, while the remainder of your time will be spent doing what you love – delivering the best possible service to your customers. If you're ready to join a company who wants to make it easy for our customers, we'd love for you to apply! This role is working full time Monday to Friday, with the possibility of a rostered Saturday in the future. A quick glance at what you will be doing: Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams Leading, motivating and coaching your team – creating strong team morale, being open, responsive and approachable Being the point of escalation for your team, providing solutions and coaching through problems Build and maintain highly effective relationships with the branch network. Providing necessary information both over the phone and via email Skills & Experience: 2 – 5 years prior leadership experience Demonstrated call centre or customer support experience, including working on processes and procedures Prior experience working in a Trade environment, with a demonstrated understanding of technical and product knowledge High level of analytical skills with prior process identification and implementation experience Able to perform effectively under pressure while demonstrating confidence to team members Strong oral and written communication skills Proficiency with Excel and other computer systems Adaptability and foresight to handle unexpected situations The successful applicant will be required to pass a pre-employment medical and drug test prior to the commencement of employment.
