**Job Title:** Customer Care Specialist - Work from Home **Company:** Time Warner **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 0 **About Us:** At Time Warner, we believe in creating a dynamic environment that fosters innovative ideas and challenges the status quo.
We are committed to delivering exceptional customer experiences while supporting the growth and development of our team members.
Join us as we redefine the future of entertainment and media!
**Position Overview:** We are seeking a passionate and motivated Customer Care Specialist to join our team.
As a work-from-home representative, you will be the first point of contact for our customers, providing them with top-notch service and support.
This entry-level position is perfect for individuals looking to kickstart their careers in customer service, as it offers the opportunity to develop essential skills in a supportive and collaborative environment.
**Key Responsibilities:** - **Customer Support:** Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner, ensuring a positive customer experience.
- **Issue Resolution:** Identify and resolve customer issues by leveraging problem-solving skills and resources, while maintaining a high level of customer satisfaction.
- **Product Knowledge:** Develop a thorough understanding of Time Warner's products and services to provide accurate information to customers and advocate for their needs.
- **Documentation:** Maintain detailed and accurate records of customer interactions, issues, and resolutions in the company's customer relationship management (CRM) system.
- **Feedback Collection:** Solicit feedback from customers regarding their experiences and relay pertinent information to management for continuous improvement.
- **Team Collaboration:** Work closely with fellow team members and other departments to communicate customer feedback and resolve complex issues.
- **Performance Metrics:** Meet or exceed performance metrics, including response times and customer satisfaction scores, while continuously striving for excellence.
- **Adaptability:** Embrace new processes, tools, and policies as required by changes in company strategies or customer needs.
**Requirements:** - **Education:** High school diploma or equivalent; higher education is a plus.
- **Experience:** Previous experience in customer service is advantageous but not required, as we welcome candidates without prior experience.
- **Personality Traits:** - Adaptable to changing priorities and environments.
- Independent thinker who can work effectively without close supervision.
- **Soft Skills:** - Strong critical thinking skills, enabling you to identify issues and develop effective solutions.
- Ability to engage in strategic planning to improve customer service processes and enhance customer experiences.
- **Technical Skills:** Familiarity with CRM software and Microsoft Office Suite is preferred but not mandatory.
- **Communication Skills:** Excellent verbal and written communication skills, with a focus on empathy and customer-centric language.
- **Availability:** Must be available to work full-time, including flexible hours to accommodate various customer needs.
**Benefits:** - Comprehensive medical coverage, ensuring you and your family are well taken care of.
- Dental insurance to support your oral health.
- Relocation allowance for candidates who may need to transition to a new location.
**Working Environment:** At Time Warner, we embrace a culture that challenges norms and encourages bold thinking.
We value diversity, creativity, and innovation, and we strive to create an inclusive environment where every team member can thrive.
**Deadline to Apply:** Please submit your application by **October 29, 2024.
** ### Equal Opportunity Employer Statement: Time Warner is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.