Customer Care Specialist

Job Description:

As a Customer Care Specialist at Jade Software Corporation, you will play a crucial role in ensuring customer satisfaction and loyalty through efficient and effective communication and problem resolution. You will be responsible for resolving customer inquiries, providing product information, and managing customer accounts. This is a part-time position based in Wellington, NZ, at the Associate Level, requiring a minimum of 3 years of experience in customer service roles.

Responsibilities:- Respond to customer inquiries via phone, email, or chat in a timely and professional manner- Troubleshoot and resolve customer issues and provide solutions to meet their needs- Maintain accurate and detailed records of customer interactions and transactions- Collaborate with internal teams to escalate and resolve complex customer problems- Identify and recommend process improvements to enhance the customer experience- Assist in training new team members and providing ongoing support as needed

Requirements:- Independent and hardworking with the ability to multitask and prioritize tasks effectively- Proficient in problem-solving and project management skills- Excellent communication and interpersonal skills- Familiarity with CRM software and Microsoft Office Suite- Previous experience in a customer service or support role is preferred

Benefits:- Vision insurance- Parental leave- Remote work flexibility- Competitive salary and performance bonuses

Working Environment:At Jade Software Corporation, we value a culture of innovation and collaboration. We encourage calculated risk-taking to drive progress and push boundaries in our industry. Our team is dedicated to delivering exceptional customer care and support.

Equal Opportunity Statement:Jade Software Corporation is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We welcome applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.