Add expected salary to your profile for insightsAt TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the RoleThe Customer Care Specialist position is our first point of contact, responsible for delivering key messages and having meaningful quality conversations that educate and engage with our customers.
The role provides pro-active support to customers who are experiencing financial stress through managing and minimising loan arrears and other forms of credit control activity.Who are you?Key to this role is the ability to identify options that assist our customers in managing their financial commitments and develop an appropriate and effective management strategy.You will have a vast understanding of relevant legislation and experience in the financial industry that will ensure your success in the role.Your positive can-do influence, high levels of empathy and emotional quotient allow you to understand, use, and manage your own emotions in positive ways to communicate effectively with others, and ensure you know how to overcome challenges to defuse conflict and provide specialist care.In this role, you can expect to:Work with external professionals to achieve a balanced outcome for customers and the Bank.Apply a customer centric 'solutions' focus that seeks to provide timely intervention, appropriate strategies, and effective actions.Build relationships with customers by delivering meaningful quality conversations and exercising strong communication and negotiating skills.We are looking for candidates who have:New Zealand Certificate in Financial Services Level 5 or equivalent.Previous experience in a credit control role preferably with vulnerable customers.Lending experience is beneficial, with 5+ years' experience working in financial services.What's in it for me?At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions.
We are looking for people to help us achieve our goal of being the easiest bank to deal with.We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.By working with us, you'll be a part of a profit for purpose organisation.
We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community.If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self….
Apply Now!Closing date for applications is 5.00 p.m., Friday 17th January 2025.
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