Customer Care Representative - Remote Work

Job Description:

Dover, a leading company in the industry, is seeking a part-time Customer Care Representative to join our team in Auckland, NZ. This position offers the opportunity to work remotely, providing flexibility and convenience for employees. We are looking for individuals with a strong work ethic, excellent communication skills, and a passion for customer service.

Responsibilities:- Handle inbound and outbound customer inquiries via phone, email, and chat- Provide exceptional customer service and support to resolve issues and answer questions- Develop a deep understanding of company products and services to best assist customers- Document customer interactions and feedback in a clear and concise manner- Collaborate with other team members to ensure a seamless and positive customer experience- Meet performance targets and goals set by management

Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong problem-solving and decision-making abilities- Ability to work independently and in a team environment- Resilient and reliable attitude towards work- No previous experience required - training will be provided- Proficiency in basic computer skills and familiarity with CRM systems is a plus

Benefits:- Paid overtime for exceeding performance targets- Free food and snacks provided during work hours- Gym membership subsidy to promote employee wellness- Opportunities for career growth and advancement within the company

Working Environment:At Dover, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to supporting each other and achieving success together. We value a positive and inclusive workplace culture where every voice is heard and respected.

Deadline to Apply: ********

Equal Opportunity Statement:Dover is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.