Job Title: Customer Care Representative
Company: Supervalu
Location: Christchurch, Canterbury, NZ
Job Type: Part-Time
Seniority: Associate Level
Experience Required: Minimum 3 Years
### Job Description
Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for individuals who thrive in dynamic environments, possess a resilient spirit, and are eager to provide exceptional service. As a Customer Care Representative, you will play a critical role in ensuring our customers receive the best possible support and engagement with our products and services.
### Responsibilities
Customer Support: Respond promptly to customer inquiries via phone, email, and live chat, ensuring that all customers receive timely and accurate information.
Problem Solving: Resolve customer issues effectively by investigating complaints, providing solutions, and following up to ensure resolution satisfaction.
Product Knowledge: Maintain an in-depth understanding of Supervalu's products and services to provide knowledgeable, relevant support to customers.
Feedback Collection: Gather customer feedback and insights to identify trends and recommend improvements to services or processes to enhance customer satisfaction.
Documentation: Accurately document customer interactions and maintain records of customer issues, inquiries, and resolutions in the dedicated CRM system.
Team Collaboration: Work closely with other customer service representatives, management, and internal departments to ensure a seamless customer experience.
Performance Metrics: Meet or exceed individual and team performance metrics, including customer satisfaction scores, response times, and resolution times.
Training and Leadership: Provide guidance and support to new team members as needed, sharing best practices and fostering a welcoming environment.
Adherence to Policies: Ensure compliance with company policies and procedures in all customer interactions, maintaining the company's ethical standards.
### Requirements
Experience: Minimum of 3 years of relevant experience in customer service or a similar role.
Education: High school diploma or equivalent; further education in a related field is preferred but not mandatory.
Technical Skills: Proficient with CRM systems, Microsoft Office Suite, and other communication tools; ability to learn new software quickly.
Personality Traits:
Resilient: Ability to handle high-pressure situations and recover quickly from setbacks.
Energetic: Possess a positive attitude and the enthusiasm to engage with customers and colleagues alike.
Soft Skills:
Leadership: Demonstrated ability to lead by example and empower team members through support and encouragement.
Time Management: Strong organizational skills with the ability to prioritize tasks effectively to manage workload in a fast-paced environment.
### Benefits
Free Accommodation: Enjoy complimentary living arrangements in a supportive community environment.
Medical Coverage: Access to healthcare services to ensure your well-being.
Retirement Plan: Participate in a comprehensive retirement plan to secure your future.
### Working Environment
At Supervalu, we prioritize employee well-being through robust health and wellness initiatives. Our team culture promotes mental, emotional, and physical health, ensuring our representatives are supported and valued.
### Application Deadline
Interested candidates are encouraged to apply before October 31, 2024 .
### Equal Opportunity Statement
Supervalu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join us at Supervalu and be a key player in delivering exceptional customer experiences! We look forward to your application.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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