Job Description: We are seeking a motivated and resilient Customer Care Officer to join our team at DISH Network in Christchurch, Canterbury, NZ. As an entry-level position, no prior experience is necessary, but a minimum of 1 year in a customer service role is preferred. The ideal candidate will be a team player with a strong sense of innovation and a passion for providing exceptional customer care. Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Resolving customer issues and complaints with empathy and efficiency- Educating customers on our products and services to ensure satisfaction- Processing orders, returns, and refunds accurately- Collaborating with other team members to improve customer care processes- Maintaining a positive attitude and willingness to go above and beyond to meet customer needs Requirements:- High school diploma or equivalent- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Strong problem-solving skills- Proficiency in Microsoft Office and customer service software- Willingness to work flexible hours, including evenings and weekends Benefits:- Paid Time Off (PTO)- Medical coverage- Gym membership- Opportunities for career advancement within the company Working Environment:As a Customer Care Officer at DISH Network, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We believe in fostering a supportive and inclusive work environment where everyone is valued and respected for their unique contributions. Equal Opportunity Statement:DISH Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel empowered to succeed. Deadline to Apply: April 15, 2024 If you are passionate about delivering exceptional customer service and are looking to kickstart your career with a leading telecommunications company, then we encourage you to apply for the role of Customer Care Officer at DISH Network in Christchurch, Canterbury, NZ. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
