Customer Care Manager - Remote Work

Job Description: We are looking for a passionate and resourceful Customer Care Manager to join our team at PNC Financial Services Group.
This is a remote work position based in Christchurch, Canterbury, NZ.
As a Customer Care Manager, you will be responsible for managing a team of customer care representatives and ensuring the highest level of customer satisfaction.
Responsibilities: - Manage and lead a team of customer care representatives - Develop and implement customer care strategies to improve customer satisfaction - Monitor and analyze customer feedback to identify areas for improvement - Train and mentor customer care representatives to enhance their skills and performance - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain relationships with key customers - Track and report on key performance metrics related to customer care Requirements: - Bachelor's degree in Business Administration or related field - 7 years of experience in customer care or related field - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Strong problem-solving skills and attention to detail - Planning and organizational skills Personality traits: passionate, resourceful Soft skills: planning, people management Benefits: - Dental insurance - Employee discounts - Medical coverage Working environment: At PNC Financial Services Group, we encourage autonomy and independence, trusting employees to excel in their roles.
We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.
Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.