Are you passionate about delivering exceptional customer service?Do you excel in leading and training teams to achieve outstanding results?We are seeking a dynamic Customer Care Manager to join our client's team to provide top-notch service and support!As the Customer Care Manager, you will be based at our client's state-of-the-art headquarters in Onehunga. This full-time position requires a 45-hour work week, with working hours from 8:30 am to 5:30 pm, including some weekend work.You will play a crucial role in ensuring that the claims team operates efficiently and effectively, delivering the highest level of service to customers.Competitive salary packageEmployee discounts on vehicle purchases and servicesComprehensive health and wellness programsKey ResponsibilitiesEfficiently process all claims and customer enquiriesManage, lead, and train the claims team of 3 staffCollaborate with the senior mechanic to determine fair labour hours for outsourced and in-sourced workHelp clients obtain fair resolutions for pre-existing defectsLiaise with parts department, workshop, and senior mechanic to schedule vehicle repairs smoothly and promptlyComplete claims processes efficiently, minimising open claimsFoster a positive, professional environment within the claims team, sales, F&I, and customersReport potential tribunal claims and resolve issues before escalationAbout YouStrong knowledge of the Consumer Guarantees Act and Fair Trading ActExcellent attention to detail, written and IT skillsAbility to apply knowledge in a practical, commercial mannerClear and concise communication skills, tailored to different audiencesTeam player with a willingness to assist and support othersEfficient time management and organisational skillsBecome part of a company that values professionalism, teamwork, and exceptional customer service.If you are ready to take on this exciting challenge, apply now with an up to date CV and cover letter.
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