Customer Care Consultant

Opportunity to join a growing company in the Travel & Tourism Sector
Varied role working with a great team
About the Company:
Our client is a leader in the travel & tourism sector that specialize in trips to incredible destinations. They pride themselves on delivering exceptional service and unforgettable experiences to all customers. They are now on the hunt for an experienced Customer Care Consultant to join their team.
As a Customer Care Consultant, you will be the heart of the sales and customer service operations. You will be the face and voice of the brand, assisting customers with booking inquiries and ensuring their journeys are well organized and memorable.
Key Responsibilities:
Efficiently and accurately handle phone, email, and online inquiries.
Work closely with trade partners to manage itineraries, bookings, invoices, and receipts.
Upsell and cross-sell to maximize sales opportunities.
Represent the company on occasion at trade events and support outside sales teams.
About You:
2+ years of experience in the travel industry is desirable.
Strong customer service, communication, and problem-solving skills.
A self-starter with the ability to show initiative and work autonomously.
A confident user of the MS Suite and ability to pick up other systems and processes.
If you're passionate about travel, enjoy a fast-paced environment, and have strong communication and customer service skills, we want to hear from you!
To apply for this position, or for more information, please submit your information and CV to the Recruiter below.

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