Job Description: Avon Products is seeking a dedicated and resilient Customer Care Associate to join our team in Nelson, NZ. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our products and services. Responsibilities:- Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner- Assist customers with product information, pricing, and availability- Process orders, returns, and exchanges in a timely and efficient manner- Resolve customer complaints and issues to ensure customer satisfaction- Maintain accurate customer records and documentation- Collaborate with other departments to ensure a seamless customer experience- Provide feedback to management on customer trends and issues Requirements:- Minimum of 3 years of experience in customer service or a related field- Strong communication and problem-solving skills- Ability to work well under pressure and handle difficult situations with grace- Attention to detail and ability to multi-task- Persuasive and able to effectively communicate with customers- Resilient and able to handle rejection or difficult customers- Must be dedicated to providing top-notch customer service Benefits:- Parental leave for both mothers and fathers- Travel opportunities for top performers- Comprehensive medical coverage- Opportunities for career advancement and professional development Working Environment:At Avon Products, we embrace creativity in a culture that values fresh ideas and inventive solutions. We provide a supportive and collaborative work environment where employees are encouraged to think outside the box and contribute their unique perspectives to the team. Equal Opportunity Statement:Avon Products is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
