Customer Care Analyst

About the RoleWelcoming new Workday customers to the Support ecosystemWork closely with other Customer Care analysts to ensure our customers' inquiries are efficiently followed up onHandle an incoming case queue and help resolve customer issues in a timely mannerClearly and succinctly detail communications to customersLiaison between the customer and our internal teams to ensure the customers' needs are being metPrioritize and raise customer issues as the need arisesWhy Workday?Along with an exceptionally competitive remuneration package, as a new Workmate you can look forward to fully subsidised, premium health insurance, a prime seat in our newly refurbished CBD office space and flexible working from home arrangements (after training).Top this off with a fully stocked snack bar, dedicated play room and regular employee events and you'll never look back!About YouBasic QualificationsNative Japanese, and fluent business level English, both verbal and writtenMinimum of 2 years experience in a customer service role from a similar industryBachelor degree or equivalent experience; business or technical degreeSolid computer skills (Excel, Word, Powerpoint, software applications)Additional QualificationsAble to absorb new concepts and technologies quicklyAttention to detail and able to keep track of lots of data effectivelyExcellent teammate who will work across the organization and company to continue improving the way we serve our customersAbility to collaborate and build positive relationshipsExcellent verbal and written communication skillsAbility to understand and interpret data from multiple sourcesEfficiently research customer issues and questions with a follow through to resolutionAbility to work in a fast paced, dynamic, and upbeat environmentForward-thinking individual who will analyze and improve current processes#J-18808-Ljbffr