About the roleAs the AI Lead at Halter, you will be at the forefront of integrating AI into our customer service operations. This is your chance to lead the development of a world-class Knowledge Management System (KMS) and drive our goal of achieving an 80% resolution rate from AI interactions. You'll oversee the customer content team and ensure seamless AI integration across support, onboarding, and ultimately sales. Join us in doing the coolest AI work in New Zealand today! This is your chance to not only lead transformative projects but also to become a pivotal part of our AI journey, driving innovations that make a real difference.Who we're looking forWe're looking for a unique individual - someone who is very comfortable stepping into a one-of-a-kind role and building it up from scratch. You'll constantly be pushing to the very edge of where you operate, testing new and unique solutions to solve hard problems, and anchoring your decision-making in data. At all times you will have our farmer experience at the core of what you do.The right person for this position will be incredibly collaborative, working cross-functionally to drive a digital-first strategy that operates cohesively within our total customer experience offering.You'll be someone who has experience working in the tech space, and have a keen interest in integrating AI advancements within an organisation.We're open to diverse backgrounds - engineering, research, coding, product, professional services, operations - as long as you are a brilliant doer and thinker with a passion for this work.What your day could look likeStrategic AI Implementation: Lead the development and implementation of AI strategies for the Customer team, enhancing our KMS to a world-class level.Resolution Rate Optimisation: Drive initiatives to achieve an 80% resolution rate from AI, continuously improving AI models and customer interactions.AI in Customer Support: Integrate AI solutions into our support framework, enhancing the efficiency and effectiveness of our customer service.Onboarding and Sales Integration: Extend AI capabilities to support onboarding processes and sales operations, ensuring a cohesive AI strategy across all customer touchpoints.Team Leadership: Manage and mentor the customer content team, fostering a collaborative and innovative environment.Continuous Improvement: Stay ahead of AI trends and technologies, implementing the latest advancements to keep Halter at the cutting edge of AI innovation.Pathway to Leadership: This role isn't just about leading AI for our Customer team—it's a stepping stone to shaping Halter's entire commercial AI strategy. You'll have the opportunity to expand your influence across all aspects of our business, driving AI innovations that revolutionize the agricultural industry.Why our team loves working at HalterEvery now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry.Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage.State-of-the-art, dog-friendly office that's been thoughtfully designed right in the heart of Auckland city.Healthy body, healthy mind. We're partnered with Southern Cross Health Insurance to support your well-being.We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.Delicious snacks and drinks are available for your daily flow.Join our teamHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fit!If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touch!
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