Customer Advisory Officer

Details of the offer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

Customer Advisory Officer – Police Vetting Service

Based at Police National Headquarters, Wellington

Band C

Police Employee

Permanent - Full Time

Nationally Advertised Vacancy

JR 5007833

Mo te tunga | About the role

Are you a passionate and positive self-starter looking for a new challenge?

The Police Vetting Service is a key contributor to the wellbeing of New Zealanders. Our main purpose is to contribute to public safety (particularly the protection of vulnerable members of society) and national security, by providing Police vets for employers and others to assess the suitability of individuals for roles where safety and security considerations apply.

We are seeking someone with fantastic customer service skills interested in playing their part in keeping New Zealanders safe. As a key member of the team, you will be responsible for providing a comprehensive administration function that supports the efficient and effective operation of the service, as well as acting as the first point of contact for requests for advice and assistance from our customers.

Key Accountabilities:

Develop and maintain a wide range of positive and collaborative working relationships.

Demonstrate a high level of computer literacy.

Demonstrate a high level of verbal and written communication skills.

Demonstrate flexibility and adaptability to changing priorities and demands.

He aha taau e kawe mai | What you'll bring

A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.

Supportive of team members and looks for opportunities to contribute to an inclusive environment.

Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.

Have a commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

What we offer:

Flexible Hours

Professional development opportunities

Excellent career progression

Option to join the New Zealand Police Association with access to a number of benefits including health plan, life insurance, member discounts and financial services.

This role is set at Individual Contributor level , this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/09-2023/customer_advisory_officer.pdf

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level but also at the team and community practice level.

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu a-tau | Salary – This position is covered by a collective agreement and salary will commence on $63,526.00 dependent on skills and experience relevant to the role.

Please note: Deadline for applications is 5:00 pm on Sunday 10th November. Applications may be reviewed prior to the close date as well as contact made with candidates.

Interviews are tentatively scheduled between Monday 25th November and Friday 29th November.

If you have any questions about this vacancy, please contact ******

#J-18808-Ljbffr


Nominal Salary: To be agreed

Job Function:

Requirements

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