Join the Te Amorangi Matauranga Matua, the Tertiary Education Commission (TEC) Customer Contact Group whanau. Take your passion for customer service to the next level. An opportunity to make a real difference in a high trust organisation. We have the opportunity for a Customer Advisor to join our Customer Contact Group, Ropu Whakapa Kiritaki on a full-time fixed-term basis through to late July 2025. The TEC Customer Contact Group is an innovative and energetic team focused on delivering excellent customer service to our key customers, tertiary education providers and learners. The purpose of this role is to provide accurate, timely, and relevant information and advice to TEC customers by responding to enquiries received through multi channels (voice, chat, email) and/or outbound calling. Our Customer Advisors work at various levels and within assigned portfolios and teams and play a vital role in representing the voice of the customer while underpinning TEC's commitment to delivering a customer-centric experience. He angitutanga : About the Role Responding to multi-channel enquiries and complaints: voice, chat, email, and outbound calling in a corporate contact centre environment. Conducting assigned outbound calling requests and facilitating on-time reporting with technical data and system issues. Supporting learners with careers and study-focused information, including providing clarification to learners on Fees Free eligibility criteria. Relationship managing an assigned portfolio of high value ($1m-$3m each) Private Training Establishments (PTEs) and other organisations recognised by the TEC. Acting as an operational conduit for TEC requirements, including strategic direction, compliance, and performance monitoring. First point of administrative contact for the Top 60 largest Tertiary Education Organisations (TEOs) and PTEs. Where required, managing escalated complex complaints, and collaborating with other teams to action. Responding to Investment Round enquiries and SME (subject matter expert) work. He korero mou : What we are looking for Experience working in a contact centre (more than one year). Skilled in using negotiation and influence skills to achieve the required outcomes and a high level of service for the customer. The ability to connect with the full range of our customers, from learners to tertiary education organisations, and apply appropriate stakeholder engagement skills and standards. Capable of learning and retaining extensive knowledge of TEC products and services. Experience staying organised while performing a wide variety of tasks and working in a sometimes high pressured, time constrained and ambiguous environment. Computer literate with good keyboard skills and proficiency in IT and business applications. Particularly good oral and written communication skills including a confident, clear, and pleasant communication style. Clear and concise written correspondence, and the ability to manage more than one contact at a time. Nga ahuatanga kei a matou : What's in it for you? Three additional (TEC Days) leave days. A motivated and supportive leadership team and manager, keen to make the most of your skill set. Remuneration from $87k + 3% Kiwisaver depending on skills and experience. Me pehea te tuku tono : How to Apply To view the job description and/or apply for the role, please visit the TEC Careers Portal. If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV; we welcome your application. Please note that due to the short-term nature of this position, working from home is not an option for this role. The closing date for this role is Monday 14 October 2025. Applicants must have the ability to obtain and maintain the legal right to work in New Zealand. Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum. The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application. #J-18808-Ljbffr