Credit Solutions Officer

EC Credit Control has been helping our clients get paid since 1989. We are a specialist credit management agency and work hard to improve businesses' cash flow. Thanks to continued company growth, we're thrilled to announce 4 FULL TIME PERMANENT POSITIONS for Credit Solutions Officers. Join us in our mission to improve the financial wellbeing of our customers! Who would suit this role? If you enjoy helping people solve problems, have great composure, and can remain calm under pressure then this may be a suitable role for you. We're looking for organised and attentive problem solvers that can make decisions on repayment arrangements that will help our customers. What does this role entail? Making and receiving phone calls to assist customers with outstanding accounts Communicating with customers via email regarding account resolution Identifying customer issues and develop resolution plans, ensuring a high level of customer experience Flexible scheduling within office hours (8:30 am to 7 pm, Monday to Friday), occasionally working until 7 pm for support needs What do we need from you? Customer service or finance background beneficial, but not essential Proficiency in computer and basic data entry skills Legal eligibility to work in NZ as per NZ Immigration requirements What do you get from us? Annual salary reviews Fantastic training & development opportunities Life Insurance and free Will A half day off on your birthday and work anniversary Fantastic employee referral program where you can be rewarded $1,000 for successfully referring a friend Company bonus program Free flu vaccinations A central office location surrounded with cafes and restaurants & bars EC Credit is an equal opportunity employer who embraces diversity in the workplace. #J-18808-Ljbffr