Add expected salary to your profile for insightsAt TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the roleThis role is responsible for overseeing TSB's "at-risk files" including credit watchlist files and distressed files and managing relationships with rural, commercial, business and property finance customers who are experiencing financial difficulty.Who are you?Your experience in developing and implementing workout strategies and legal action for debt recovery will enable you to lead these processes and to develop credit turnaround strategies as well as providing credit decisioning support.You will have demonstrated understanding of banking practices, debt recovery processes, credit turnaround management, provisioning, and the NZ regulatory framework.Your strong communication skills will be critical to lead the day-to-day management of providing specialised engagement and support to customers, maintaining a network of external professionals and working closely with the business.In this role, you can expect to:Create individualised action plans and develop and execute appropriate strategies.Contribute to associated governance reporting for the portfolio.Support to build knowledge and capability through the delivery of lead informal training.We are looking for candidates who have:10+ years' Banking experienceExperience in the management of at-risk files and commercial/agri credit decisioning.A tertiary qualification in a related discipline preferred.A high level of emotional intelligence to manage complex situations while remaining diplomatic and cognisant of customer wellbeing.What's in it for me?At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self…. Apply Now!Closing date for applications is 5.00 p.m., Sunday 12th January 2025.
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