As part of our Credit Control team and wider Risk team, you'll be responsible for assisting both our customer and banking network teams to minimise non-performing loans and mitigate loan losses through proactive management and rehabilitation of overdue accounts. You'll need to provide exceptional customer service and have clear communication skills to be successful in this position. You will be expected to think and act quickly, find solutions, and confidently negotiate arrangements that benefit both the bank and our customers. In this role you could be based anywhere in New Zealand where there is a Co-op branch or office. You'll bring the following experience to the table: Previous experience in a Credit or Credit controlled focussed work unit Knowledge of lending and/or credit control policies, systems and procedures Ability to problem-solve together with developing and implementing effective solutions Have excellent communication skills that allow you to engage effectively with various stakeholders What's in it for you? Not only will you be helping every day Kiwi's achieve their goals, you'll get to experience the Co-operative difference. In your role with us, we can offer you: Development: Support to grow your career and tap in to a range of areas across the Bank, guided by a supportive performance framework Leave: Well-being leave, generous sick leave allowances, long service leave, increased annual leave following tenure achievements Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars Banking benefits and discounted rates About Us The Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good. We've been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we're committed to helping improve the world we work, live and play in. To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation. To top it off, we're also the only bank in New Zealand that shares its profits with its customers. Whether it's help from one of our friendly teams, or a seamless experience with one of our digital solutions, we've got our customers covered. Here, no two days are the same. Our people are empowered to innovate, share ideas and let our skills take us in unexpected and exciting directions. But most importantly, we can be ourselves at work; we have fun, but still get things done. In return for your passion and commitment to helping customers bank better, we offer a collaborative work environment, ongoing development opportunities and the privilege to work with people who are passionate about making a difference. You'll be amazed by our non-hierarchal organisation and the ease at which you can get things done. Diversity and inclusion are at the core of who we are. It's reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains. We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. #J-18808-Ljbffr
