Credit Consultant – Collections (Auckland)Kia ora!We are growing our Collections Department and looking for a few new Credit Consultant- Collections in our Auckland Office.While Collections experience is preferable, we are looking for an energetic and empathetic person who can evidence strong communication (written and verbal), customer service, problem solving, and negotiation skills. You also enjoy providing options and solutions over the phone. You don't necessarily need a tertiary education; however, if you have some, you are looking to put that degree or qualification to practical use. If you are looking to kickstart or restart your career in the financial industry and/or a Collections environment, then this is the role for you.Is this your next role?We're looking for the newest addition to our tight knit and highly energetic Collections team! You'll be able to support our clients by primarily handling incoming calls, so you totally embrace the unexpected. You also get to work with internal departments to deliver first-class customer service to every single one of our Heartland customers.Get involved in:Answering incoming calls from the Collections queue that will range from a simple balance to more complex requests.Responding to customers with overdue accounts to make arrangements to repay arrears.Loading and monitoring arrangements within the Heartland Bank's Collections systems.Liaising with internal customers and external introducers to solve customer needs.Promoting our digital solutions and helping our clients with their digital journey.A bit about us and what we doHeartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers, and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.Can you see yourself here?We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Maori group, the Rainbow Committee, Diversity & Inclusion Committee, and our Green Team).Some of our other benefits include:Employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball, and football), and Friday night pizzas and drinks!Diversity & InclusionAt Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have recently received the Rainbow Tick.Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process, including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them, etc).Keen to learn more?For an insight into life at Heartland, check out this video, our Instagram @heartlandbanknz, or follow us on LinkedIn here.Please note you must be eligible to work in New Zealand.
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