We have a fantastic full-time opportunity for a passionate individual to lead our New Zealand transportation team as a Courier Supervisor, based in Hamilton. This role requires you to complete daily courier runs while also coordinating our team of couriers with allocation of set runs, rostering of courier staff, supporting the courier fleet, and ensuring compliance for vehicles and staff. You will also need to provide exceptional customer service by ensuring timely and accurate collection of samples and delivery to the laboratory. In addition, your responsibilities may include:Daily courier runs between 6.30pm and 12.00am.Employee training as required.Determining the most effective routes to deliver samples to the laboratory in a timely manner.Daily review and approval of courier driver times through "TANDA"Preparing fortnightly rosters and arrange coverage to ensure IDEXX service offering to all clients.Conducting performance reviews, monitoring courier run performance and onboarding new courier drivers.Implementing endorsed IDEXX administrative and HR procedures and practices and monitor to ensure that all staff are aware of, and compliant with these procedures.Participating in recruitment, selection, disciplinary action training and development of staff. Evaluate performance, provide feedback and recognize achievement.You will haveA full driver's license – essential and a clean Driving HistoryNew Zealand National Certificate of Achievement or equivalent preferredExperience working as a courier or delivery roleCustomer service experience with outstanding supervisory and relationship building skillsProfessional presentation and attitudeExcellent organisational, communication and time management skillsAbility to identify and report process inefficiencies and assist with implementing improvementsProven leadership skills highly regardedWhat can we offer?Investment in professional development and career growthCompetitive annual bonus scheme and compensation review (for permanent employees)Paid health insurance benefitsBe rewarded for your contributions through our ThanXX programEnhanced bereavement leave for family and pets!Free wellness programs like Virgin Pulse, Fitness Reimbursements, Mental Wellness and Healthy Weight Programs– ability to earn points and prizesDiscounts on Pet Products and $500 per year towards diagnostic testing for your petsTenure recognition including days off and bonus payments for reaching key milestonesContribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annuallyWhy IDEXX?We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.About UsAn innovation leader in every industry we serve, IDEXX follows its Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.
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