Student Development - Student ExperienceUNIVERSITY OF OTAGO CHRISTCHURCHACADEMIC DIVISION - TE WAHAKA MATUA MATAURAKAWho We Are/Mo Te TimaWe are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University's internal and external customers.Our specific focus is on the student experience felt by our students here at the University of Otago.
We work to provide accurate and timely information, assistance and advice across a range of activities from admission to graduation.The role/Te mahiAs a Coordinator Student Experience, you will be working as part of a team providing high quality advice and support for postgraduate students at our Christchurch campus, ensuring they go on to have an outstanding University of Otago experience.You will be the key point of contact for University of Otago, Christchurch based PhD students, postgraduate students undertaking research degrees, and students undertaking programme based postgraduate study.This position also provides advice and support relating to eligibility for study, scholarships, regulatory and administrative processes and liaises closely with the University's doctoral office.Key tasks of the role include:Being a key point of contact for postgraduate students and staff at University of Otago, Christchurch, including advisory, induction and assessment/examination coordination.Coordinating and facilitating the provision of programme and course information and guidance.Working closely with a portfolio of academic programmes as a subject matter expert providing expertise and advice on the interpretation of regulations, guidelines and policies relating to academic programmes and student administration processes.Working closely with teams across Student Experience, Academic Division, Academic staff, Divisional Services and Administration, and the wider university to provide early stage targeted advice and assistance to a variety of students.Providing students with referral and coordination services to the wider support services network.Your skills and experience/Ka Pukeka Me Ka WheakoSuccessful candidates will have:Previous advisory experience.A passion for customer service and delivering exceptional service to students and staff.Experience providing student administration or related services in a tertiary education organisation.Exposure to work in a busy or complex environment.A clear understanding of pastoral care and extracurricular services offered at Otago.Strong Microsoft Office and PC skills (knowledge of eVision a plus).Due to the nature of the Academic Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across campus.
We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.Further details/PurokoThis is a fixed term (9 months), full time (37.5 hours per week) position, providing parental leave cover, and based on our University campus in Christchurch.The appointments range for this role is $65,281 to $69,648.
Top of range $74,947.You must have the right to live and work in New Zealand to apply for this position.For further information regarding the role, please contact Hannah Steiner-Mitchell, Group Leader Student Development via the contact details below.Application/TonoTo submit your application (including CV and cover letter) please click the apply button.
Applications quoting reference number 2401281 will close on Thursday, 22 August 2024.
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