At Education Perfect, we believe that education has the power to change the world. Our mission is to maximise every student's potential. As an EPeep, you'll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.We are looking for a Content Operations Specialist to join our team! In this role you will collaborate across the content delivery team to guarantee the seamless and efficient resourcing of our content projects. A substantial part of the role involves recruiting, onboarding and overseeing contractors and contractor-led project initiatives. Additionally, the role will play a vital role in supporting process optimisation, reporting, and managing our documentation.What you will do:Collaborate with our Talent Acquisition Specialist to oversee contractor recruitment, from sourcing to interviewing, ensuring alignment with project needsManage contractor engagements, providing guidance for successful project outcomesEfficiently onboard and offboard contractors, ensuring access to necessary systems and documentationIdentify opportunities to enhance delivery processes for content projectsPresent recommendations for process improvements to senior leadershipFacilitate cross-functional collaboration to increase efficiency and operational excellenceGenerate regular recruitment effectiveness reports and analyse data for trendsMaintain accurate documentation of project processes and workflowsEnsure accessibility of documentation to relevant stakeholdersSupervise Content Support process, including direct management of our Content Support SpecialistManage external feedback channels and produce necessary reportsAbout you:Experience in a similar operational roleManagement or lead experience, supporting a direct reportDemonstrated experience of process improvement and enhancing delivery processes to increase efficiencyExperience in talent sourcing and facilitating the recruitment processDemonstrated delivery/operational mindsetExceptional time management abilities and multitasking skillsDocumentation & reporting experience with a data-driven/analytical mindsetProven track record of collaborating with a wide variety of teams/stakeholdersInnovative thinking and problem-solving skillsExperience working in the education/ed-tech industry (desirable)Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we still want to hear from you.What we offer:As our team is based globally, we offer both remote and flexible working arrangementsFor our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home officeThree extra days of holiday/annual leave during our end of year shut down period, parental leave top ups and a community service dayWellness allowance to use on anything to support your mental and physical wellnessReimbursement of childcare costs of $50 per week per preschool aged childEAP with unlimited sessionsEmployee Equity Bonus PlanEmployee referral program - $2000 when you refer a new team memberOngoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning HubEP support groups - Mana Wahine, DEI, Environmental Impact and Wellness CommitteesThe opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero, BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and communityWe celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.#J-18808-Ljbffr
