About this roleThe primary purpose of the Contact Centre Representative isto provide an outstanding customer experience ensuring positive customerinteractions and attaining first contact resolution using advancedcommunication and problem-solving skills.Role details:Title: Contact CentreRepresentativeRole: Full Time - PermanentLocation: Te AwamutuHours: hours per weekDays: Monday - FridayAs a Contact Centre Representative, you will:Respond to incoming calls, messages and emailsin a prompt, friendly, and effective mannerConduct customer follow-ups and call backspromptly as requiredCo-ordinate the speedy resolution of customerissues and respond knowledgeably to questionsAccurately record all necessary call data, asrequired for each call type, according to standard operating proceduresMeet or exceed daily targets as agreed from timeto time with Team LeadAbout you: We are looking for someone who has the following: NZ Certificate in Contact Centres (Level 4) or New Zealand Certificate in Business (Administration and Technology) (Level 4)Proven (3 – 5 years) experience in listening and communication skillsProven (3 – 5 years) ability to apply initiative and common sense in a variety of situationsFluent Reo speaker preferred or be prepared to increase knowledge, understanding and everyday use of te reo and ahuatanga Maori and support other kaimahi in the same endeavourFull clean New Zealand Drivers LicenceAs a kaupapa Maori organisation, your willingness toparticipate in cultural activities and develop an understanding of AhuatangaMaori (values, culture and tikanga) is desirable.Apply today!Have we outlined a role that matches your capabilities andaspirations, and a workplace that appeals?
Applications will close as soon as we have a suitable shortlist, soapply now.A position description is available on our career'swebsite.
For any other queries, pleaseemail Position description