Contact Centre Representative - Billings & PaymentsKi te ora te wai, ka ora te whenua, ka ora te tangataWhen the water is healthy, the land and the people are healthyWatercare, the largest water and wastewater utility in New Zealand, delivers more than 400 million litres of water to Auckland every day.
Now is an exciting time to join Watercare, we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way.
That's an investment of $2.5 million every day.It doesn't just stop there; we ensure that sustainability lies at the heart of everything that we do to help protect our water resources for future generations.
This means we are continuously focused on how we can reduce our carbon footprint with initiatives like solar panels, electric cars, revegetation programmes and much, much more.
We are truly committed to making a positive difference.This is your opportunity to work in Watercare's fantastic contact centre, where you will have the flexibility for a work life balance!As a Customer Champion, you will be responsible for providing exceptional customer service to our customers.
You will provide specialist support and advice on all aspects of water and wastewater billing.
You will also have the opportunity to utilize your strong contact centre and customer services experience which may enable you to work in other areas of the Retail group (Payments / Collection, New Connections and Faults), depending on work requirements.You are a customer-centric strong communicator who is comfortable working in a fast-paced environment.
You are technically savvy and enjoy problem solving.Key ResponsibilitiesProven experience working within a high-volume, multi-channel contact Centre environmentPrevious experience in accounts receivable, accounts payable, and billingStrong written and oral communication skills with an excellent telephone mannerThe ability to multi-task and meet customer expectations with speed and accuracyA logical approach to problem analysis and resolutionHours of work: Rotating roster between the hours of 8.00am and 7.00pm Monday to Friday.
Saturday and Sunday 8.30am - 5.00pmInterviews: Mid January 2025.We offer a competitive salary and staff benefits package including:Training and development opportunitiesLife and income protection insurance plansGenerous parental leaveEmployee discounts at a range of large retailersMe pehea te tono mai | How to ApplyCome and join our team!
If you are looking for an exciting career opportunity with a fantastic team then please apply online today - www.careers.watercare.co.nz.Reference # 35077Posted on 17 Dec 2024Closes on 07 Jan 2025 09:00Location(s): Central, NewmarketExpertise: Administration & Office Support, Call Centre & Customer Service
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