RoleWe are looking for a highly motivated and customer-focused individual to join our customer service team as a Customer Service Advisor.
Initially, it is a temporary position, but your reliability and accountability could open up various permanent and progression opportunities.
The successful candidate will be responsible for handling a range of customer inquiries, complaints, and requests via telephone, email, and live chat, ensuring that each customer receives a high level of service and support.ResponsibilitiesHandle customer inquiries, complaints, and requests via telephone, email, and chatEnsure that each customer receives a high level of service and supportProcess orders and provide shipping and tracking informationLiaise with internal departments to resolve customer issues and concernsMaintain accurate and up-to-date customer recordsMeet and exceed customer service targets and KPIsContinuously improve customer service skills and knowledgeSkills and ExperiencePrevious customer service experience in a fast-paced environmentExcellent verbal and written communication skillsExperience in live chat customer service platforms will be an advantageAbility to multitask and prioritize workloadStrong problem-solving skillsAbility to work well in a teamKnowledge of the logistics and the transportation industry would be an advantageApplicants with stable employment track records will be given preferenceBenefitsCareer Development Opportunities: The company is committed to developing its employees' skills and providing opportunities for career advancement through a range of training and development programs.Strong Company Culture: A strong company culture that emphasizes teamwork, innovation, and a commitment to excellence, encouraging employees to share ideas and collaborate.Environmental Responsibility: The company is committed to environmental responsibility and sustainability, with ambitious goals to reduce its carbon footprint and promote sustainable practices.ApplyApply now!
For further information, please call Anriette de Jager from Aura on 021 562 920.
Please note that all applications will be acknowledged electronically unless otherwise specified.
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