**Job Title: Contact Center Specialist - Remote Work** **Company: Markel** **Location: Dunedin, Otago, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 2** **Deadline to Apply: October 31, 2024** ### Company Overview At Markel, we have built our reputation by providing exceptional service and products that meet the unique needs of our clients.
Our commitment to excellence and ethical conduct defines who we are and guides our every decision.
We are currently seeking a dedicated and energetic Contact Center Specialist to join our dynamic team in a remote capacity.
If you are passionate about customer service and are looking for a part-time role that allows you to make a real difference, we want to hear from you!
### Role Overview As a Contact Center Specialist, you will serve as the first point of contact for our clients.
You will be responsible for representing Markel's core values and delivering outstanding customer service through effective communication and problem-solving skills.
Your role will include handling customer inquiries, resolving issues, and contributing to a positive customer experience while upholding the highest standards of ethical conduct and integrity.
### Key Responsibilities - **Customer Interaction**: Engage with customers through various channels (phone, email, chat) to respond to inquiries, provide information, and resolve issues efficiently and effectively.
- **Issue Resolution**: Utilize critical thinking and problem-solving skills to address customer concerns, ensuring high levels of customer satisfaction.
- **Product Knowledge**: Develop and maintain a thorough understanding of Markel's products and services to effectively assist customers and recommend suitable solutions.
- **Documentation**: Accurately document customer interactions and maintain up-to-date records in the CRM system for future reference and trend analysis.
- **Collaboration**: Work closely with team members and other departments to ensure a seamless customer experience and prompt resolution of complicated cases.
- **Continuous Improvement**: Participate in training sessions and initiatives aimed at improving service delivery; contribute innovative ideas to enhance existing processes and services.
- **Performance Metrics**: Meet or exceed performance goals related to customer satisfaction, response time, and case resolution.
### Requirements #### Qualifications - **Education**: High School Diploma or equivalent; relevant post-secondary education preferred.
- **Experience**: Minimum of 2 years of experience in customer service or a contact center environment.
- **Technical Skills**: Proficient in using CRM software and Microsoft Office Suite; experience with telephony systems is a plus.
#### Personality Traits - **Dedicated**: Demonstrates a strong commitment to providing exceptional service and support.
- **Energetic**: Exhibits enthusiasm and positivity in interactions with customers and team members; has a willingness to go above and beyond to help others.
#### Soft Skills - **Innovation**: Ability to think creatively and suggest new ideas for improving processes and customer interactions.
- **Persuasion**: Skilled in effectively influencing and guiding customers to make informed decisions regarding their inquiries and concerns.
### Benefits - **Company Transportation**: Access to transportation for work-related travel as required.
- **Joining Bonus**: Incentive for new hires to recognize your commitment to joining our team.
- **Vision Insurance**: Comprehensive vision care coverage to ensure the well-being of our team members.
### Working Environment At Markel, we uphold the highest standards of ethical conduct and integrity.
We foster a positive and inclusive work culture that encourages professional growth, collaboration, and respect for each individual.
Join us in making a meaningful impact in the lives of our clients while being part of a team that values your contributions.
### Equal Opportunity Statement Markel is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
--- If you are ready to contribute to a forward-thinking organization and possess the qualifications and skills we seek, please submit your application by the deadline of October 31, 2024.
We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.