**Job Title:** Contact Center Specialist - Remote Work **Company:** Kimberly-Clark **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** Kimberly-Clark, a leader in essential health and hygiene products, is looking for a dedicated and enthusiastic **Contact Center Specialist** to join our dynamic team in Auckland. This is a part-time remote work opportunity aimed at individuals who thrive in fast-paced environments and are passionate about providing exceptional customer service. **Key Responsibilities:** 1. **Customer Interaction:** - Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries regarding products, orders, and services. - Actively listen to customer concerns and provide accurate solutions or alternatives to ensure customer satisfaction. 2. **Problem-Solving:** - Utilize critical thinking skills to identify issues presented by customers and implement effective solutions promptly. - Escalate complex inquiries or unresolved issues to appropriate departments or supervisors when necessary. 3. **Data Management:** - Maintain detailed and accurate records of customer interactions in the CRM system. - Follow up on customer interactions to ensure issues have been resolved satisfactorily. 4. **Product Knowledge:** - Gain a thorough understanding of Kimberly-Clark's range of products and services to provide informed assistance and recommendations to customers. - Stay updated on new product launches, promotions, and company policies that affect customer service. 5. **Collaboration and Team Support:** - Work collaboratively with other team members and departments to enhance customer experience and operational efficiency. - Participate in team meetings and training sessions to continuously improve personal and team performance. 6. **Quality Assurance:** - Adhere to established contact center protocols and quality assurance standards. - Provide feedback on customer trends and possible areas for improvement within the contact center. **Requirements:** - **Education:** High school diploma or equivalent required; a degree in business, communications, or related field is a plus. - **Experience:** Minimum of 1 year experience in customer service or contact center environment preferred. - **Technical Skills:** Familiarity with CRM systems and Microsoft Office Suite. Ability to quickly learn new software. **Personality Traits:** - **Resilient:** Demonstrates the capacity to recover quickly from difficulties, maintaining a positive attitude. - **Resourceful:** Possesses the ability to find quick and clever ways to overcome challenges. **Soft Skills:** - **Critical Thinking:** Ability to analyze situations, recognize problems, and develop logical solutions. - **Decision-Making:** Capable of making sound judgments based on available information and prioritizing customer needs effectively. **Benefits:** - Paid Time Off (PTO) - Gym membership reimbursement - Free food and snacks available in the office for on-site meetings or team events **Working Environment:** At Kimberly-Clark, we prioritize work-life balance and employee well-being. Our remote working model provides you with flexibility while encouraging a culture of support, respect, and teamwork. **Application Deadline:** Please submit your application by **October 31, 2024**. --- **Equal Opportunity Statement:** Kimberly-Clark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.