Job Title: Contact Center Specialist - Remote Work Company: Altria Group Location: Hamilton, Waikato, NZ Job Type: Part-Time Seniority: Entry Level Years of Experience: 1 About Us: At Altria Group, we are committed to building a more sustainable future and promoting healthier lives.
As a leader in the tobacco and consumer packaged goods industry, we foster an inclusive and diverse work environment that encourages exploration, innovation, and calculated risk-taking.
We're seeking dedicated individuals to join our team who are enthusiastic about driving meaningful change.
Position Overview: As a Contact Center Specialist at Altria Group, you will serve as a key point of contact for our customers.
The ideal candidate will be responsible for delivering exceptional customer service while demonstrating a keen attention to detail and strategic planning in each interaction.
You will work independently, manage inquiries, and provide solutions to enhance the customer experience.
Key Responsibilities: Customer Interaction: Engage with customers through various communication channels (phone, chat, email) to address inquiries, resolve issues, and provide information about products and services.
Problem Solving: Analyze and diagnose customer needs effectively and efficiently; work towards providing effective solutions in a timely manner.
Data Management: Accurately document customer interactions, issues, and resolutions in our CRM system to ensure compliance and continuity of service.
Quality Assurance: Maintain high-quality communication standards, ensuring all interactions are conducted with professionalism and a customer-centric approach.
Team Collaboration: Work closely with team members and other departments to relay customer feedback and collaborate on improving processes and services.
Product Knowledge: Stay updated on Altria products, company policies, and industry regulations to provide accurate and relevant information to customers.
Feedback Loop: Provide constructive feedback to the management team for service improvements based on customer interactions and trends observed.
Training Participation: Actively engage in training sessions and professional development opportunities to improve skills and knowledge relevant to the role.
Requirements: Education & Experience: High school diploma or equivalent required; additional education in customer service or related fields is a plus.
A minimum of 1 year of relevant experience in a contact center or customer service role preferred.
Technical Skills: Proficient in the use of computers, contact center software, and MS Office Suite.
Familiarity with CRM systems is an advantage.
Personality Traits: Passionate: Demonstrate a genuine commitment to customer satisfaction and a desire to exceed expectations.
Independent: Able to work autonomously with minimal supervision while managing time and responsibilities effectively.
Soft Skills: Attention to Detail: Methodical approach to work; ensures meticulousness in documentation and communication.
Strategic Planning: Ability to develop and implement strategies that enhance the customer service experience and promote efficient workflows.
Benefits: Company-provided equipment to facilitate remote work.
Opportunities for training and professional development to enhance your skill set.
Parental leave benefits to support work-life balance during family expansion.
Working Environment: Join a supportive culture that encourages a spirit of exploration and embraces calculated risks for growth.
We believe in fostering a collaborative and innovative workplace where your contributions matter.
Application Deadline: All applications must be submitted by 2024-10-25.
Equal Opportunity Statement: Altria Group is committed to creating a diverse and inclusive workplace.
We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, disability, or any other characteristic protected by law.
We believe that diversity drives innovation and success.
Join us in our journey to empower and inspire!
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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