Job Title: Contact Center SpecialistCompany: Code AvengersLocation: Hamilton, Waikato, NZJob Type: Part-TimeSeniority: Associate LevelYears of Experience: 4Job Description:Are you passionate about providing exceptional customer service and looking for an opportunity to make a real impact? Join Code Avengers as a Contact Center Specialist! We are seeking a dedicated and energetic individual who thrives in a dynamic environment and is committed to delivering top-notch support to our clients. As part of our team, you will play a critical role in enhancing customer satisfaction and driving the overall success of our operations.Key Responsibilities:Customer Support:Manage incoming calls, emails, and chats, addressing customer inquiries, concerns, and product issues in a friendly and professional manner.Assist customers in troubleshooting technical issues related to our coding courses and platforms, providing step-by-step guidance.Ensure timely resolution of customer issues, maintaining a high standard of customer satisfaction throughout the interaction.Data Management:Maintain accurate records of customer interactions, including inquiries and resolutions, within the CRM system.Analyze customer feedback and reporting metrics to identify trends and areas for process improvements.Collaboration:Work closely with the sales, product development, and training teams to relay customer feedback and help refine service offerings.Coordinate with your team to share insights and develop best practices for effective customer support.Training & Development:Participate in ongoing training sessions to stay updated on product enhancements, company policies, and customer service techniques.Mentor new team members, providing guidance and knowledge to enhance their skills and ensure a smooth integration into the team.Continuous Improvement:Encourage a culture of curiosity by questioning existing processes and suggesting innovative solutions to improve customer service efficiency.Contribute to team meetings and brainstorming sessions by sharing ideas for enhancing the customer experience.Leadership:Occasionally lead team initiatives, coordinating efforts to address seasonal spikes in customer demand or launches of new products.Requirements:Experience: Minimum of 4 years of customer service experience, preferably in a contact center or technical support environment.Education: High school diploma or equivalent; additional certifications in customer service or related fields are a plus.Technical Proficiency: Familiarity with CRM software and ticketing systems; solid understanding of basic technical concepts and coding principles.Soft Skills:Communication: Articulate and effective verbal and written communication skills for clear interactions with customers and team members.Leadership: Proven ability to lead by example, motivating team members and instilling a commitment to quality service.Personality Traits:Dedicated: A strong work ethic with a commitment to excellence and goal achievement.Energetic: An enthusiastic approach to work that inspires confidence in customers and peers alike.Benefits:Company-provided equipment to perform your job efficiently.Travel and spending expenses covered for work-related activities.Retirement plan options to help you achieve your long-term financial goals.Working Environment:At Code Avengers, we foster an environment that encourages curiosity and questioning to fuel innovation and growth. We believe that great ideas come from exploring different perspectives, and we encourage our team to strive for excellence by continually challenging the status quo.Application Deadline: October 10, 2024Equal Opportunity Statement:Code Avengers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Join us at Code Avengers and be part of a team that is shaping the future of coding education while supporting our valued customers to achieve their goals!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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