**Job Title:** Contact Center Representative - Remote Work **Company:** Paccar **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 ### Job Description: Paccar is seeking motivated and resilient individuals to join our dynamic contact center team as Contact Center Representatives.
This is an exciting entry-level opportunity to provide exceptional service while working remotely from the comfort of your home.
Our ideal candidates will possess a unique combination of emotional intelligence and creativity, allowing them to effectively navigate customer interactions and deliver exceptional solutions.
### Key Responsibilities: - **Customer Interaction:** Handle incoming calls and communications from customers efficiently and professionally, ensuring that all inquiries are addressed within defined service levels.
- **Problem Resolution:** Utilize effective problem-solving skills to listen to customer concerns, providing timely and accurate responses while promoting brand loyalty.
- **Data Entry and Record Keeping:** Accurately document customer interactions in our CRM system to maintain updated records of inquiries, resolutions, and relevant customer information.
- **Product Knowledge Maintenance:** Stay informed about Paccar's products, services, policies, and promotional offers in order to provide customers with up-to-date information and support.
- **Feedback Collection:** Gather and report customer feedback to improve service delivery and strengthen customer relationships.
- **Team Collaboration:** Work collaboratively with team members and other departments to achieve operational goals and enhance customer service experiences.
- **Continuous Improvement:** Participate in training and development opportunities, embracing feedback to enhance personal performance and contribute to team success.
### Requirements: **Qualifications:** - High school diploma or equivalent; previous customer service experience is a plus but not mandatory as we provide comprehensive training.
- Proficiency in computer applications and basic knowledge of CRM systems.
- Availability to work flexible hours, including evenings and weekends.
**Personality Traits:** - **Motivated:** A self-starter who is eager to take initiative and deliver outstanding customer service.
- **Resilient:** Able to handle challenging customer interactions with grace and composure, maintaining a positive attitude regardless of circumstances.
**Soft Skills:** - **Emotional Intelligence:** Strong ability to understand and empathize with customers' feelings and perspectives, fostering positive relationships.
- **Creativity:** Demonstrated ability to think outside the box and offer innovative solutions to enhance customer satisfaction.
### Benefits: - **Disability Insurance:** Coverage for unexpected health challenges.
- **Travel & Spending Expenses:** Reimbursement for work-related travel and associated costs.
- **Medical Coverage:** Comprehensive health insurance plans to support your well-being.
### Working Environment: At Paccar, we believe in sparking creativity and motivation in an environment that inspires greatness.
Our remote work setup enables team members to thrive while enjoying the flexibility of working from home.
### How to Apply: Interested candidates are encouraged to submit their applications by **October 31, 2024**.
Please include a resume and a cover letter detailing your interest in the position and relevant skills.
### Equal Opportunity Statement: Paccar is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.
Join us at Paccar, where you can turn your passion for customer service into a rewarding career!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.