Contact Center Officer - Work From Home

Job Description: Joy Business Academy is seeking a Contact Center Officer to join our team on a part-time basis, working from home in Auckland, New Zealand. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a similar role. The ideal candidate will be driven, confident, possess strong people management skills, and excel in critical thinking. Responsibilities:- Handling incoming and outgoing calls and emails efficiently and professionally- Providing excellent customer service and resolving customer inquiries and issues- Updating customer information in the database accurately and in a timely manner- Collaborating with team members to ensure customer satisfaction- Adhering to company policies and procedures at all times Requirements:- Minimum of 1 year experience in a contact center or customer service role- Proficient in using Microsoft Office and CRM software- Excellent communication skills, both verbal and written- Strong organizational and time-management skills- Ability to work independently and as part of a team- Must have a quiet and dedicated workspace at home- High-speed internet connection and a reliable computer- Must be available to work flexible hours Benefits:- Company equipment provided- Paid sick leave- Joining Bonus Working Environment:At Joy Business Academy, we foster a work environment that encourages calculated risk-taking to drive innovation and progress. We believe in empowering our employees to take ownership of their work and make meaningful contributions to the success of the company. Deadline to Apply: March 27, 2024 Equal Opportunity Statement:Joy Business Academy is an equal opportunity employer and encourages applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other characteristic protected by law. All qualified candidates will be considered for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.