**Job Title:** Contact Center Officer **Company:** O'Reilly Automotive **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Job Description:** O'Reilly Automotive is seeking an energetic and hardworking individual to join our team as a Contact Center Officer.
This entry-level position is perfect for someone looking to kickstart their career in customer service while being part of a dynamic and supportive work environment.
As a Contact Center Officer, you will serve as the first point of contact for our customers, ensuring they receive exceptional service and support through effective communication.
**Key Responsibilities:** - **Customer Interaction:** - Respond promptly and professionally to customer inquiries received via phone, email, and live chat.
- Provide accurate information on products and services, resolving issues with clarity and efficiency.
- **Order Management:** - Process customer orders, returns, and exchanges with accuracy.
- Monitor order statuses and update customers as necessary, ensuring a smooth transaction.
- **Problem Resolution:** - Identify customer concerns and provide solutions in a timely manner.
- Escalate complex issues to the appropriate department while maintaining customer satisfaction.
- **Data Entry & Documentation:** - Maintain detailed records of customer interactions and transactions in the company database.
- Compile reports on customer feedback and service trends to assist management in improving the customer experience.
- **Team Collaboration:** - Work closely with fellow team members to ensure a cohesive workflow and uninterrupted customer service.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- **Adherence to Policies:** - Follow company policies and procedures, ensuring compliance with all regulations and standards related to customer service.
**Requirements:** - **Education:** - High school diploma or equivalent; additional education or certifications in customer service is a plus.
- **Experience:** - No formal experience required, but any previous customer service or call center experience is beneficial.
- **Personality Traits:** - Hardworking: Demonstrates diligence and dedicated effort in all tasks.
- Energetic: Brings enthusiasm to the workplace, contributing to a positive team environment.
- **Soft Skills:** - Decision-Making: Ability to assess situations and make informed decisions quickly.
- Project Management: Capable of managing multiple tasks and priorities efficiently, ensuring timely completion.
- **Technical Skills:** - Proficient in basic computer applications and comfortable navigating customer relationship management (CRM) systems.
- **Communication Skills:** - Excellent verbal and written communication skills with the ability to articulate information clearly and effectively.
**Benefits:** - Competitive wage with opportunities for advancement.
- Travel and spending expenses for work-related activities.
- Disability insurance and vision insurance to support your well-being.
**Working Environment:** O'Reilly Automotive is committed to promoting equality and fairness for all employees.
We embrace diversity and strive to create an inclusive workplace where everyone can thrive.
**Application Deadline:** Please submit your application by **October 31, 2024**.
**Equal Opportunity Statement:** O'Reilly Automotive is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We encourage all individuals to apply and join our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.