**Job Title:** Contact Center Assistant **Company:** Realogy Holdings **Location:** Wellington, Wellington, NZ **Job Type:** Full-time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** Realogy Holdings is seeking a motivated and enthusiastic Contact Center Assistant to join our dynamic team in Wellington.
As a pivotal member of our customer service department, you will play an essential role in delivering exceptional service to our clients.
This entry-level position offers a unique opportunity to launch your career in customer support in a fast-paced, rewarding environment.
**Key Responsibilities:** - **Customer Interaction:** Engage with customers through various channels, including phone, email, and chat, providing accurate information and resolving inquiries efficiently.
- **Issue Resolution:** Handle customer complaints and inquiries with professionalism, identifying the core issues and providing effective solutions, while ensuring a positive customer experience.
- **Data Entry & Management:** Accurately document customer interactions, maintain updated records, and ensure all information is captured within our customer relationship management (CRM) system.
- **Collaboration:** Work closely with team members and cross-functional departments to streamline processes and enhance service delivery.
- **Feedback Loop:** Gather feedback from customers to identify areas for improvement in service and report findings to management.
- **Training Participation:** Engage in ongoing training sessions and workshops to continually improve your skill set and knowledge of our services and products.
- **Adherence to Policies:** Follow all company policies and procedures, ensuring compliance with regulations and maintaining confidentiality.
- **Performance Goals:** Meet or exceed individual and team performance metrics, contributing to overall departmental success.
**Requirements:** - **Experience:** A minimum of 1 year of experience in a customer service or contact center environment is preferred.
- **Education:** High school diploma or equivalent.
A degree in a related field is a plus.
- **Technical Skills:** Proficient in Microsoft Office Suite and familiarity with CRM software; ability to learn new technologies quickly.
- **Personality Traits:** Must be resilient and energetic, capable of maintaining a positive demeanor in a fast-paced work environment.
- **Soft Skills:** - **Emotional Intelligence:** Ability to understand and manage your emotions and the emotions of others to enhance interactions.
- **Adaptability:** Demonstrated capacity to adjust to new information, changes, and ongoing challenges with a positive attitude.
**Benefits:** - Employee discounts on Realogy services and products - Ongoing training and professional development opportunities to foster your career growth - Paid overtime for hours worked beyond your standard schedule - A supportive and inclusive workplace culture **Working Environment:** At Realogy Holdings, you will thrive in an energetic and rapidly evolving work setting that values innovation, teamwork, and a commitment to excellence.
We encourage a culture where you can bring your unique skills and personality to foster your professional growth and contribute to our team's collective success.
**Application Deadline:** October 29, 2024 --- **Equal Opportunity Statement:** Realogy Holdings is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.