Consulting - Human-Centred Design - Senior Service DesignerWhen you work at PwC, you're joining a community of solvers who are encouraged to respond to the fundamental challenges we see in the world today.
We're investing in you and you're investing in us.
We support our staff by offering a flexible working culture, learning and development opportunities, and competitive, inclusive benefits all designed to help you work and live your best.Every day is different for our Customer Transformation team.
We work with a large variety of clients across the private and public sector - this means solving important problems and improving outcomes for New Zealanders.
We are collaborative by nature, and partner with clients and experts alike to combine best practice human centred design, te ao Maori principles, and global insights and expertise.
Right now our team is involved in transforming government services, designing the future customer experiences of financial services, and supporting tertiary education to be digitally empowered.Join our Customer Transformation practice in Poneke / Wellington to take a lead role in supporting a team of passionate human-centred designers.
This is a team that thrives on complex problems and acts as a bridge builder - finding solutions through collaborating with all parts of the organisation.
If you get a thrill out of solving problems for people, love to co-create with diverse minds, and are comfortable with ambiguity then please get in touch.As a PwC Customer Transformation Designer, you will create and advocate for the best experiences.
Specifically, you will be comfortable drawing the following from your toolkit:Designing services and experiences with lasting impact on society, community, and individualsDeveloping service concepts, blueprints, and other artefacts to help communicate experience and delivery requirementsFinding the balance between user, business, and technology requirements and coaching stakeholders and clients through thisUnderstanding, analysing, and mapping complex journeys and processesDesigning & facilitating workshops to produce meaningful experiences and implementable solutions based around the needs of usersConfidently engaging with people from a range of backgrounds and quickly develop strong and collaborative working relationships with othersUnearthing and synthesising insights, documenting research findings and presenting concepts to all levels of client stakeholdersDesigning and running rapid ideation, prototyping and experience or service validation sessions or sprintsShaping our Customer Transformation practice, tools, and cultureUsing your Agile or project management skills to ensure our projects meet the needs of our clients and their customersDeveloping and managing key client stakeholder relationships and expectationsCoaching and mentoring team members, colleagues, and clients on customer transformationMo te aha tau e tatari ana?
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If you still need some convincing and want to learn how you can grow and shine in your career at PwC, visit our careers page.Please be advised PwC will be taking a break from 20th December 2024 to 13th January 2025, we appreciate your patience across this period and will be in touch with all applicants on our return to the office.
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