Consultant Agency Support Apply Locations: Auckland Time Type: Full time Posted on: Posted 3 Days Ago Job Requisition ID: R98565 Exciting opportunity to be a part of Qantas global sales team Enjoy the challenge of working in a fast-paced, operational environment Dynamic, fast-paced environment with ongoing learning and development opportunities Full-time permanent opportunity based in Auckland (hybrid working available) At Qantas, our ability to stand the test of time has been no coincidence.
We've come this far because we continue to evolve.
It's a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.
Working with our offshore Qantas team based in Auckland, you will feel like part of the whanau.
As a Qantas Agency Support Consultant , you will be responsible for building and fostering strong relationships with our agency trade partners to ensure booking Qantas is their first choice for their customer's travel.
You will offer solutions and alternatives to assist our customers, process queries and requests, and advise on all aspects of our products and services in a timely manner.
You will manage workflows and offer the most up-to-date and knowledgeable service.
There are even opportunities to spread your wings further and at times support the New Zealand sales team by representing Qantas at promotional functions, presentations, and seminars as appropriate.
You will have direct interaction with our agency trade partners, providing them with excellence in service.
You will encourage agents to adhere to sales terms and promote self-service where appropriate.
This position plays a key role in maintaining partner relationships and ensuring compliance.
What you'll bring to the role: Extensive customer service or sales background – ideally within travel or aviation environment Sound working knowledge of reservation systems or global distribution systems (GDS) and of travel sales Domestic and international consulting experience with knowledge of airline products and policies Expert knowledge in airfares and ticketing procedures (including fare interpretation and construction rules) Ability to multitask and apply cross-functional skills The ability to identify sales opportunities and anticipate customer needs Confident use of Microsoft Office applications such as Teams, Outlook & Excel Proficiency in managing internal and external stakeholders with strong stakeholder management skills Exceptional communication skills and meticulous attention to detail High level of professional conduct Proven ability to work under pressure, prioritize, and meet deadlines with a "can do" attitude Initiative, flexibility, and motivation to work as part of a hard-working and collaborative team Why Qantas?
You'll join a team where creativity and passion are encouraged.
Our people come together to allow us to dream big and deliver successfully.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: From day one in the role, our employees enjoy heavily discounted Qantas and Jetstar flights including space available upgrades to available cabins.
After 6 months in the role, you, your family, and eligible travel beneficiaries can receive discounted flights across the globe with over 150 partner airlines.
Leave: Take a well-deserved break with 4 weeks of annual leave per year, with an extra week granted after 5 years of continuous service.
Holidays and hotels: Experience a 20% discount on our already fantastic hotel and flight bundles.
Additionally, Qantas and Jetstar hotel reservations are available to employees at a 20% reduced rate.
We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
We offer discounted health insurance, free flu vaccinations, heart and skin health checks, wellbeing webinars, and a comprehensive Employee Assistance Program.
Kiwisaver: Up to 4% contribution on KiwiSaver Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an organization that encourages diversity, supports charities, and environmental initiatives.
If you have any support or access requirements, we encourage you to advise us at the time of application.
Play your part in the Qantas story and get in touch today!
Applications close: Sunday 28th July 2024 Please note: applications will only be considered for candidates who have the right to work in New Zealand without restriction or sponsorship.
#J-18808-Ljbffr
