Company DescriptionAt the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.COME AS YOU ARE & JOIN THE 25h TRIBE.Job DescriptionHow does your working day look like …Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.Coordinate with other hotel departments to fulfill guest needs efficiently.Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.Conduct regular performance evaluations and provide constructive feedback to team members.Build strong relationships with guests to anticipate their needs and exceed expectations.Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.Handle confidential and sensitive information with discretion and professionalism.Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.Assist in managing the concierge budget and controlling expenses effectively.QualificationsYour personality counts more than your CV …Previous experience in a supervisory role within a luxury hotel concierge department preferred.Exceptional customer service skills with a genuine passion for exceeding guest expectations.Strong communication, interpersonal, and problem-solving abilities.Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.Proficiency in hotel management software and Microsoft Office Suite.Knowledge of local attractions, dining, and entertainment options.Additional InformationWhat's in it for you …Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the worldBenefit from great offers from our numerous cooperation partnersBe part of our hilarious staff parties and much more...
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