Office Management (Administration & Office Support)
Full time
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Regus is part of the International Workplace Group (IWG) that provides places to work for everyone, worldwide. We have built an unparalleled network of office, co-working and meeting spaces for companies to use in every city in the world. It's an infrastructure that supports the dynamic change of the workplace and meet our customer needs.
We enable businesses to operate anywhere, without the need for set-up costs or capital investment. It's a network designed to enhance productivity and connect 2.5 million like-minded professionals: an instant global community, and a place to belong.
Location: AUCKLAND, 21 Queen Street
About the role:
Community Sales Manager's purpose is to manage, improve, and grow relationships in the coworking space to keep a harmonious environment, create member-to-member and member-to-partner connections, and create a "stickiness factor" to keep our members keep coming back. You will help us nurture and support our customers and centre teams at a Centre level. Overseeing and supporting the overall daily operations of a centre you'll be contributing to the growth and success of your customers, helping them to use flexible working to enhance their productivity.
Responsibilities:
As a Community Sales Manager, you'll own customer experience and operations in your centre. You'll be a daily point of contact in one of our business centres and an integral part of delivering the best customer experience. Whether they're staying for an hour or many years, our customers all come with different needs
Build effective relationships with new and existing customers
Work as part of a team to give our community everything they need.
Create a great 'Vibe' and exceptional experiences at every interaction
Hosting events to develop your community
Own and Care for your centre - ensure it is always the professional and inspiring work environment our community requires;
Drive profitability of our centres through supporting sales or additional services and ancillary income.
Train, manage and mentor community teams to be the best they can be.
Lead by example through every interaction.
Skills and Traits about you:
Effortlessly enthusiastic: You'll bring a positive, inspiring attitude to everything you do for your customers.
Resilient: You'll combine an appetite for a challenge with the ability to adapt to suit fast-changing situations.
Approachable and influential: You'll build strong relationships with every customer, so you can better deliver on their needs.
Proudly diligent : You'll have an eye for detail, understanding how high standards in the smallest moments feed into our wider revolution.
Self-motivated : You'll take the and act decisively to solve problems, make your time count, and deliver incredible results.
People-focused : You'll understand and deliver the things your centre team needs to thrive, from clear goals to encouragement and leadership by example.
Competitive rewards: We want to inspire a five-star service, so you can expect a very competitive package, and access to an attractive commisions program.
Fantastic environment : Work with local, national and global clients in a world-class, high calibre work environment
Time for you : Whilst an international and global organisation we operate our centres on a Monday-Friday basis, we believe a work life balance is critical for your success.
Training : Structured training and development programmes designed to nurture your ambition, whether that is operations or sales.
Career Development : Opportunities to take increased responsibility over market centre operations or sales. We want you to strive towards your own goal.
Are you an extrovert and hyper-networker that loves people and building relationships- Up to the challenge? We want to hear from you...
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