About the roleIn this role you will manage enquiries from people requesting access to emergency food support. On engagement, the Community Connector assists and assesses clients' needs, connecting them to emergency food support and, as appropriate, advocating for and referring to internal and external support agencies and health and social services. The Community Connector identifies and acts on opportunities to remove barriers to food security both individually with whanau and by connecting with other stakeholders to create opportunities for transformational change. The role also provides back-up for Logistics and Volunteers in the warehouse and general warehouse support when requested.Duties Support & engage with clients effectively at initial contact and going forward. Follow Auckland Mission assessment process for each client. Provide Advocacy on clients' behalf where the client is unable to do so effectively. Collaborate with the team to ensure that services are provided to an appropriate standard. Identify opportunities to support clients to move beyond food insecurity. Skills Tertiary qualification in a relevant field. OR extensive experience in a related and transferable setting. Knowledge of Social Services and their process's. Confidence to work with vulnerable people and the systems they engage with. A commitment to and respect for the Treaty of Waitangi and incorporate these into the work. Clean full New Zealand driver's licence. Benefits 5 x 'Mission leave' days, additional to annual and sick leave. Access to EAP & external supervision. Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata. Ongoing training and development. 15% discount at Auckland City Mission Op Shops. Access to low cost, farm fresh produce on a weekly basis. Close to public transport. Career progression opportunities. About the organisation:Auckland City Mission - Te Tapui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city's social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our 'why'. Today we operate across 10 sites in Tamaki Makaurau. We offer support for however long and in whatever way needed – for some people that's simply accessing one of our many services, for others that's a complex journey with our full support. Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Ahuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Maori, and where Maori solutions can be developed and offered to the people who we support.
