105 Non-Emergency Communicators, the first line of New Zealand Police – better work stories. Based in Otahuhu, Auckland Training salary: $63,526.00, increasing to $71,398.00 after training (15 weeks) 24 hours 7 days a week, call centre shift work Permanent, Full time You will need to have a good level of computer skills and experience and will be required to complete an online psychometric test. Intakes commence in November 2024 and March 2025. Mo te tunga | About the role Our busy call centre is the front line of our response to members of the public. You will receive calls regarding burglaries, scams, vandalism, people in distress and more. No two days will be the same. You will be fully trained to alleviate a caller's panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response. While this role is meaningful and rewarding it's also part of a highly supportive and diverse team. NZ Police are committed to the development and growth of our people, with pathways to progress within the team and into many other roles in Police. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer. This role is full time and you will be rostered on a six day on, four day off system within a 24/7 environment. The shift pattern will be two mornings, two days, and two night shifts followed by four days off. Additional 15% compensation is paid for hours worked after 6pm and before 6am. The Otahuhu location offers free use of the police gym and access to the onsite café. Parking is easily found on nearby streets in the day and there is secure onsite parking in the evening. Communicators need to: Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation. Handle stressful and emotionally difficult situations with composure and a sensitive approach. Listen to what people need, analyse information, act and achieve results through appropriate decision making and persistence. Use a variety of software and equipment quickly to accurately complete tasks under time pressure. Learn quickly and develop their capability whilst embracing feedback. He aha taau e kawe mai | What you'll bring Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. Great Communicators come from many different backgrounds including customer service roles such as hospitality and retail. What they have in common is: A passion and empathy for helping others in need. Resilience and professionalism in the face of adversity. Outstanding communication skills, including excellent written and spoken English. An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure. The ability to follow highly-structured processes and procedures, while navigating several IT systems at once as well as typing quickly and accurately – all while talking to the caller. An understanding that our continuous shift work can conflict with family and social events. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business". Mo tatou | About us New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. To view more detailed information about our recruitment process along with further details about requirements please click below link: Applicant Information Pack (External) Tono inaianei | Apply now If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made. For further information on the application process, please copy and paste this URL: applications must be submitted online and will not be accepted directly via email. All applicants must have the rights to work in New Zealand. Please note that this advertisement will be taken down if we receive a high number of applications so we can review these in a timely manner. If you have any questions about this vacancy, please contact sdrecuitment @police.govt.nz #J-18808-Ljbffr
