About Us
We are a proudly NZ owned award-winning KiwiSaver and Wealth manager. Since inception, our goals have been to educate and empower our customers to help them make good financial decisions and to provide them with strong long-term performance. To date, we have achieved both of those goals and we are relentlessly focused on these goals for the future. Ultimately, we exist to grow Kiwi's wealth and help them achieve materially better financial outcomes in retirement.
We are a business that cares about making this difference and our people play a key role in bringing our mission to life. We encourage our people to bring their ideas to the table and empower them to lead initiatives that will positively impact our business, community, and members.
About The Role
In this role, you will be responsible for owning and creating customer journeys to deliver exceptional customer experiences and enhancing customer touchpoints to provide Kiwis with relevant information easily and effectively.
Reporting into the Head of Customer Experience and Marketing, you will own the customer experience journey and work with our internal teams to ensure the delivery of a world class customer experience for our members.
Your day to day will look something like this:
Writing engaging copy for our website, emails, articles and media releases to deliver key messages.
Creating and executing campaigns (upsell, cross-sell, retention etc.) using our marketing automation platform (Salesforce Marketing Cloud) and conducting testing to improve performance and user experience.
Collaborating with other teams including compliance, customer service and sales to ensure successful execution of campaign strategies.
Working with our technology team on new customer tools and acting as the comms and brand expert on those projects.
Monitoring and reporting on campaign performance using analytics tools to drive continuous improvement.
Conducting SEO reviews of our website and implementing improvements.
Working with our KiwiSaver Advisers or Investments Team to curate articles or media releases on relevant and interesting topics.
Providing support to the Head of Customer Experience and Marketing with day-to-day marketing tasks.
About You
Our dream candidate is a highly competent and capable all-rounder with a strong foundation in marketing communications. You are a confident writer and passionate about designing and implementing seamless and effective communication strategies. You will have strong attention to detail and the ability to manage multiple workstreams simultaneously. You will be ready to fast-track your career by being involved at all stages and in all aspects of communications.
In addition to the above you will also have:
5 years of experience in a similar marketing or communications role.
Demonstrable copywriting experience.
A good understanding of cross-channel marketing campaigns and digital channel best-practice.
A creative flair and the ability to support with comms work (email, webpage, social etc).
A data-driven approach for measuring marketing initiatives, interpreting trends, and taking learnings to optimise and improve campaign performance.
Experience using marketing automation software (preferably Salesforce Marketing Cloud) is advantageous but not essential.
A self-starter mentality, and ability to work independently and apply critical thinking.
Exceptional attention to detail across all of your work. We work in a high compliance environment and advertisements must be free of errors.
A clean credit and criminal check.
What's in it for you?
Our culture is what sets us apart. We set ourselves high standards, ensuring our work environment is one where people thrive and have fun. We invest significantly in the well-being of our people and are intentional about celebrating wins.
In return for your hard work, you can also expect many great benefits working at Generate:
A rewarding role with ongoing growth.
Competitive base salary + bonus package.
Competitive benefits package including health insurance, discounted gym membership, additional KiwiSaver contribution, corporate benefits and more!
Proactive Health & Wellbeing Committee who organise a full calendar of events and initiatives.
Great working hours (no weekend work).
Ongoing training and support.
Comfortable and central Auckland CBD office location.
Convinced?
If you are interested and wish to apply, please hit "Apply Now" and be sure to include your CV and cover letter setting out your interest and fit for the role. A cover letter is mandatory for your application to be considered.
Please note: All applicants must have a valid legal right to work in NZ.
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