Job Description
Are you a people person? Do you pride yourself on being friendly and approachable even in times of high pressure? Then we have the job for you.
Pullman Auckland is looking for a Communications Agent to help create memorable experiences for our guests. We need someone who listens well, pays attention to detail, and brings a confident, "can-do" attitude to everything they do.
To be successful in this role, you will need to be able to demonstrate the following:
Coordinate all inbound phone calls within the hotelHave excellent communication skills and have the ability to multitask and remain calm under pressureA good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotelThis role also assists the wider front office team with reservations and group preparations so flexibility and willingness to roll up your sleeves is essential to excel in this varied role
Qualifications
Whilst talent and attitude are our primary requirements, you also have:
Have experience working as a receptionist in a hotel environmentEligible to work in New Zealand for at least 1 yearPassion for interacting with people and creating connections through a friendly, enthusiastic approachBeing able to create connections with guests via a well-mannered and enthusiastic approachComputer illiterate (experience with Opera Cloud & Resaweb is a bonus)Full NZ Drivers License (this is advantageous, not essential)Flexibility of availability - able to work across a 7 day week shift pattern.This is a great opportunity to expand your skills in the hospitality industry while working with a passionate team that's dedicated to providing exceptional service.
Position Details:
Part Time, Minimum 24hrs per week10am-7.30pm; however have the flexibility to start earlier, if required.
Additional Information
Why join Accor?
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideUniform provided & laundered.Daily staff meals provided while on dutyAccor's Parental Leave SchemeStaff celebration & tenure recognition.Access to our Employee Assistance ProgramOur commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"