Job summary Dorset Healthcare are looking for enthusiastic, flexible individuals driven to provide an outstanding service and are looking for an experienced Medical Secretary to join our administrative team at Christchurch & Southbourne Community Mental Health Team.
You will be fully supported by an experienced and progressive Admin Team Leader, and provided with all the training and tools you need to be successful in this role.
You will have regular supervision, yearly appraisals, and opportunities to be creative and put your ideas forward, embedding the ethos of continuous improvement.
If you are new to the Trust, have a willingness to learn, previous secretarial experience including audio typing skills, and the skills to be successful in this role, then we want to hear from you. If you currently work for the NHS, this is a career development opportunity for you.
We have one full-time vacancy and will consider applicants seeking part-time hours; please detail these at the end of your supporting statement.
You will need to be flexible to manage the workload of this busy Community Mental Health Team. We adopt and ensure our Trust's values are incorporated in everything we do, providing a patient-centered approach with recovery and wellbeing at the forefront of our care.
The working hours are 09:00 until 17:00, Monday to Friday, with a half-hour for lunch.
Main duties of the job You will be required to provide efficient secretarial, administrative, and reception support for the team.
To liaise with members of the public and a variety of professionals, both in primary and secondary care services. Given the nature of this service, some patients may contact us in distress; we are looking for resilient applicants, but you will be provided with training and the skills to manage this.
With a compassionate work ethos, you will thrive with the right level of support offered by the administrative Team Leader.
You will have a solid administrative background or be an experienced secretary, able to multi-task and manage your time effectively.
You will need an understanding of Office 365 including Outlook, Word, and Excel, have an outstanding telephone manner, and be able to deal with difficult patients through excellent communication skills.
You will be organized, able to motivate yourself and your colleagues, work to deadlines, and complete tasks with the highest level of accuracy and attention to detail.
You will be responsible for keeping RIO, the Trust's patient record system, up to date, following data protection and GDPR legislation.
You will provide secretarial support to the team's Consultants through the completion of clinical correspondence and dictation, onward referral management, and arranging and attending as a minute-taker for several different types of meetings.
You must have an intermediate level of audio typing skills.
About us At Dorset HealthCare, we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services.
We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.
Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.
We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us, you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. You'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
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