Amazon Published 29 May 2024
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Role Highlights Java
C#
Perl
Ruby
PHP
Web Services
Cloud
TroubleShooting
AI
Computer Science
Operations Research
System Administration
Robotics
Statistics
Mathematics
Quantitative
Scripting
Batch
Routing
Switching
FireWalls
Tools, Libraries and Frameworks AWS
Windows Server
Microsoft Windows
SageMaker
PowerShell
Chef
DNS
Description The role involves supporting services that focus on Machine Learning technologies, including Amazon SageMaker and open source models, within the AWS environment. Daily tasks include troubleshooting, securing, and optimizing customer workloads using advanced problem-solving techniques in cloud technologies. Key responsibilities include crafting unique solutions to complex technical problems for customers, producing educational content like tutorials and videos, and improving support processes and customer experience. The position also entails collaborating with AWS teams and global engineers to resolve multifaceted customer issues, suggesting improvements for AWS services, and driving strategic initiatives.
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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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