Manage our customer environments and fulfil all day-to-day activities including level 3 and 4 support tickets, service request and escalations
18th June, 2024 The work we do matters
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
How you will make an impact
Manage our customer environments and fulfil all day-to-day activities including level 3 and 4 support tickets, service request and escalations.
In addition, you will deliver retainer engagements and smaller projects, providing our customers with the best possible end-to-end service.
Day to day you will: Address and resolve incidents and service requests; log all incidents and requests; engage other service desk resources. Manage and develop relationships with customers, stakeholders and third parties/vendors; create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress. Manage and monitor all systems ensuring the highest levels of availability. Take ownership of support request and releases. Maintain customer and internal knowledge base. Ensure customers continue to follow the standard process . Create monthly customer status reporting on the monthly service agreements. Provision and configure cloud-based resources to manage customer environments. Be proactive in customer environments, applying skills and technical brilliance. Apply DevOps processes & methodologies as required. 18th June, 2024 The work we do matters
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
How you will make an impact
Manage our customer environments and fulfil all day-to-day activities including level 3 and 4 support tickets, service request and escalations.
In addition, you will deliver retainer engagements and smaller projects, providing our customers with the best possible end-to-end service.
Day to day you will: Address and resolve incidents and service requests; log all incidents and requests; engage other service desk resources. Manage and develop relationships with customers, stakeholders and third parties/vendors; create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress. Manage and monitor all systems ensuring the highest levels of availability. Take ownership of support request and releases. Maintain customer and internal knowledge base. Ensure customers continue to follow the standard process . Create monthly customer status reporting on the monthly service agreements. Provision and configure cloud-based resources to manage customer environments. Be proactive in customer environments, applying skills and technical brilliance. Apply DevOps processes & methodologies as required. Preferred Qualifications, Experience & Skills Tertiary qualification in Computer Science or a related discipline desirable. Microsoft Azure and/or M365 certifications essential Ideally one or more of the following: AZ-104, AZ-500, AZ-700 MD-102 MS-102, MS-203 SC-200, SC-300, SC-4002+ years experience in IT engineering / operations or similar field. Knowledge in one or more of the following technologies is ideal: Core Microsoft 365 functions and services including Microsoft Entra Microsoft Exchange Online Microsoft Teams Microsoft Defender Suite Microsoft 365 Lighthouse Core Microsoft Azure functions and services including: Microsoft Sentinel Microsoft Purview Azure Virtual Desktop Azure Security Services Azure DevOps or DevSecOps IAC, Terraform Modern Endpoint support and management solutions (Windows 11, Intune, AutoPilot, Enterprise Mobility) ITSM tools Event and Alert management tools Interested but don't meet every item listed above? If you're excited about this role but your experience doesn't align precisely, please still apply. You could be just the right person for this role and CyberCX. Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to obtain and maintain AGSVA NV1 Security Clearance Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year Salary packaging options (such as a novated car lease) Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more Personalised development planning, access to training and membership to industry organisations Employee interest groups and communities including a comprehensive Women in Cyber program A comprehensive reward and recognition program – with a special thank you every year on your anniversary! Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require additional support or adjustments to assist with your recruitment experience.
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.
Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process. Apply For Job
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