Work mode: Field Based
Onsite Location(s): Auckland, NZ
Hiring Manager: Lisa Charlotte Cooper Recruiter: Aislinn Roche
ABOUT THE ROLE
Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you'll see first-hand the impact you have on individual lives - one patient at a time.
The position of Clinical Product Specialist, Electrophysiology (EP), provides field/remote clinical, technical & educational support in EP to assigned accounts across ANZ. The primary focus is to support new therapy introduction and use, demonstrating clinical expertise to influence superior outcomes. Frequent travel will be required as part of the role.
This role will be based in New Zealand and will report to the Field Sales Manager.
WHAT WILL YOU BE RESPONSIBLE FOR?
Utilising your technical knowledge of:
The field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to provide:
Clinical support including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias
Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
Travelling as required to meet customer demand for the services described above.
Attending cases face to face (or remotely) with customers, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes / techniques associated with Boston Scientific electrophysiology products including:
Providing clinical support for: FARAPULSE, POLARx, RHYTHMIA, LAB SYSTEM PRO, MAESTRO 4000, METRIQ, plus support for the full range of Boston Scientific EP Catheters
Developing deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and all stakeholders to ensure that products are trained and utilised in accordance with the Directions for Use.
Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
Recording customer information and activities in company's Salesforce system: use the system as an alignment tool with other commercial roles.
Completion of relevant administration including reporting, stock validations and inventory management
Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
Being available to support the broader ANZ Rhythm Management business on an as-needs basis
KEY COMPETENCIES REQUIRED FOR SUCCESS
Product/Technical Knowledge
A thorough understanding of Cardiac Electrophysiology
Biophysics of radiofrequency and cryoablation
A thorough understanding of Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity
Successfully completes all relevant training
Develop in depth knowledge of electrophysiology procedure, products and treatment applications.
Proactively keeps up to date with technical knowledge in electrophysiology.
Relationship Building
Builds and maintains effective networks that add value in achieving work related goals.
Skilled in building rapport with a wide variety of individuals.
Understands the balance between taking time to build rapport and achieving objectives set.
Works effectively and collaboratively within the team environment
Organisation & Reporting
Maintains well organised materials, files, system and reports.
Plans and prioritises territory activity.
Makes sure all parts of a job are completed in full, within deadlines, including follow-up plans and documentation.
Results Focused
Demonstrates a growth mindset.
Measures own performance and seeks feedback for self-development
Demonstrates resilience and has a strong sense of urgency
Recognises and acts on opportunities.
Maintains a flexible approach to meet goals.
SKILLS AND QUALIFICATIONS
Previous clinical case experience within electrophysiology / rhythm management essential
Strong technical and clinical skills
Proven experience in building and maintaining customer relationships
Proven ability to absorb complex technical information and apply this knowledge in the field
Excellent written & verbal communication
Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines
Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping and cryoablation. Troubleshooting skills and experience. Desired qualifications IBHRE EP, CEPIA
Requisition ID: 594688
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