Exciting Client Value Manager Opportunity at Show Group. Work in Entertainment, Sport and Group Travel
26th August, 2024 About CTM
CTM is an award-winning provider of travel solutions spanning corporate, events, film & music, sport, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, New Zealand, Asia, North America and Europe with over 3000 employees and growing. Visit our website: www.travelctm.com
Show Group is at an exciting phase in its development! Here at the CTM family we are on the lookout for a like-minded individual to join the Show Group team in the position of Client Value Manager.
If you want to be part of something special – APPLY NOW*
About the Role
Reporting directly to Head of Sales & Client Management, the role of CVM is a pivotal one that is responsible for maintaining and enhancing the relationships with our clients across the Entertainment, Sport and Group categories while also identifying and capitalizing on cost savings and efficiency opportunities.
This role primarily involves client retention, account services, client communication, feedback collection, product & technology support, performance tracking and analysis.
CTM prides itself on a suite of marketing leading proprietary technology such as CTM Portal, Fare Forecaster, Lightning, CTM Mobile, Scout, Tramada and Sleep Space, all of which form part of the value proposition that the CVM will deliver, administer and manage to Entertainment, Sport and Group customers.
Working in a strong team environment, account management, commercial tasks, attention to detail, time-sensitive situations, exceptional customer service and delivering results under tight deadlines are just some of the areas you will naturally enjoy and excel in.
Working in production travel doesn't always adhere to a typical 9-5 office hours. At times we all need to be flexible to meet the needs of our customers and the production schedule. As a result, there may be instances where you may need to work beyond regular office hours to fulfill the project commitments.
A passion for delivering exceptional account service and how that translates to an exceptional customer experience will go a long way.
Why CTM?
CTM offers a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization, CTM offers a range of employee benefits that you can access, including:
Travel discounts
Health and Wellness benefits
x2 Wellness/Chill-out Days
Training and Development opportunities
Annual Volunteer Day
Blended work arrangements with hybrid WFH flexibility
CTM is committed to the unique contributions of all our people and actively encourages candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.
APPLY NOW to get started with your career at CTM.
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